New Relic, the Intelligent Observability Platform, announced it has been named a Leader in the 2024 Gartner Magic Quadrant for Digital Experience Monitoring (DEM). The report provides an assessment of DEM vendors based on specific evaluation metrics, including current product capabilities, market understanding and responsiveness, innovation, and strategy. New Relic is positioned in the Leaders quadrant and as the  "furthest in vision" in the market. 

Integrated DEM delivers real-time insights for more perfect digital experiences

New Relic DEM is the only integrated solution that combines real user monitoring (RUM) capabilities like browser monitoring, mobile monitoring, and synthetic monitoring, with APM 360, errors inbox, and AI monitoring in a single platform, out of the box. With New Relic, enterprises have an end-to-end view of their customer experience and insights in the context of their entire application stack, helping to identify performance bottlenecks quickly, and optimize user paths.

Innovating ahead of market with DEM

Innovation is at the core of New Relic’s success. In the last few months, New Relic maintained its track record of innovation in DEM by launching enhancements to the following: 

• Session Replay records nearly 100% of incidents—the only solution that automatically captures incidents and records critical user actions leading up to each incident. Customers gain superior insights without the expense and hassle of manually recording every session. 

• Mobile log management supports the most comprehensive list of mobile platforms, including iOS, Android, watchOS and popular hybrid frameworks like Xamarin, .NET MAUI, React Native, Flutter, Cordova, and Ionic Capacitor. It detects and mitigates risks across the mobile ecosystem and proactively addresses issues. 

• Mobile user journeys is the only mobile user journeys solution to provide automatic, dynamic, nonlinear charts without event duplication. It delivers detailed insights beyond basic page views, including breadcrumbs, HTTP events, and handled exceptions, facilitating quicker issue resolution and enhancing mobile user experiences.

"We are honored by this Gartner recognition of New Relic as a Leader in DEM. We believe it validates the value our customers gain from using New Relic to eliminate interruptions in digital experiences, and speaks to our continued commitment to delivering the most visionary and innovative solution on the market,” said New Relic Chief Product Officer Manav Khurana. “Customers continue to go all in on digital and are introducing AI, and need holistic and real-time visibility. This is driving the critical need for DEM solutions that are fully integrated with the rest of the stack. New Relic’s fully integrated platform is enabling exceptional digital experiences and helping modern businesses thrive.”

Highly rated by customers for its product capabilities 

We are proud to be a rated observability vendor by customers on the Gartner Peer Insights™ platform. As of October 15, 2024, New Relic received an overall rating of 4.5 stars out of 5.0 based on 1,385 verified customers. A high percentage (90%) of verified reviewers rate New Relic 5.0 stars for observability. Here is what a few of these customers said about New Relic:  

• Achieve 100% uptime: "New Relic has been there for us through the ins and outs of sunsetting Zabbix and the noise it has brought, and replacing it with a holistic, data driven observability and incident management policy. I cannot speak highly enough of how much they helped us along the road to a successful implementation, and it's led to quarters at 100% uptime so far!" — DevOps Lead, Healthcare and Biotech

• Deep insights across the tech stack: “Good tool to gain in-depth insights into your applications and infrastructure. Offers a lot of out-of-the-box functionality, thus reducing the setup time significantly.” — Head of Technology and Development, Healthcare and Biotech

• Gain a holistic view: “After implementing New Relic, we have visibility to our infrastructure and applications, debug faster, and can tackle issues before it can impact our business. And, New Relic is easy to manage and has a lot of useful features.” — DevOps Lead, Media

To learn more, download a copy of the 2024 Gartner Magic Quadrant for DEM and read the blog post.

Gartner Disclosure(s)

Gartner, Magic Quadrant for Digital Experience Monitoring, Padraig Byrne, Matt Crossley, DB Cummings, Martin Caren, Pankaj Prasad, October 21, 2024.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from New Relic.

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