New Relic Named a Leader and Furthest in Vision in 2024 Gartner® Magic Quadrant™ for Digital Experience Monitoring

We are excited to share that we have been named a Leader in the 2024 Gartner Magic Quadrant for Digital Experience Monitoring (DEM). We are also positioned as the "furthest in vision" in the market.

Only AI-driven, integrated solution for better digital experiences

Our DEM solution is the only fully integrated, AI-driven DEM offering on the market today. With New Relic DEM, we give businesses end-to-end visibility of their customer experience and insights in the context of their entire application stack. This allows them to identify bottlenecks, optimize application performance across web, mobile, and AI apps, and deliver high-quality digital experiences across all touch points. We combine real user monitoring (RUM) capabilities like browser monitoring, mobile monitoring, and synthetic monitoring, with APM 360, errors inbox, and AI monitoring in our single platform, out of the box.

DEM is more critical than ever, especially for AI adoption 

Interruptions in digital experiences—such as apps not loading or performing slowly—can erode customer satisfaction, cause customers to abandon carts or leave bad reviews, and result in lower conversion rates and missed opportunities that ultimately impact revenue. This situation is worsened with the pressure to adopt fast-evolving AI technologies like chatGPT that can produce unreliable results and further damage brand reputation. New Relic DEM, part of the New Relic observability platform, monitors real user interactions across all applications, including AI applications, helps identify incorrect AI responses, and flags user friction points. This ensures frictionless and consistent experiences wherever users interact, allowing enterprises to adopt AI with confidence.

Innovating ahead of market with DEM

We are always advancing our DEM capabilities to help our customers drive business outcomes. In the last few months, we have maintained our track record of innovation in DEM by launching these enhancements: 

• Superior insights without the high costs: We offer the only session replay solution that records nearly 100% of incidents and critical user actions leading up to each incident, offering superior insights without the expense of recording every single session.
• The most comprehensive list of mobile platforms: Our comprehensive mobile log management supports a wide range of platforms (iOS, Android, watchOS), and popular hybrid frameworks (Xamarin, .NET MAUI, React Native, Flutter, Cordova, and Ionic Capacitor). This enables organizations to detect and mitigate risks across the mobile ecosystem, proactively addressing issues that affect customers.
• Actionable user journeys without event duplication: Ours is the only mobile user journeys solution that provides automatic, dynamic, nonlinear charts without event duplication. It delivers detailed insights beyond basic page views, including breadcrumbs, HTTP events, and handled exceptions, facilitating quicker issue resolution and enhancing mobile user experiences.

"We are honored by the Gartner recognition of New Relic as a Leader in DEM. We believe it validates the value our customers gain from using New Relic to eliminate interruptions in digital experiences, and speaks to our continued commitment to delivering the most visionary and innovative solution on the market,” said New Relic Chief Product Officer Manav Khurana. “Our solution is powerful because as part of our unified platform, customers can monitor user interactions across mobile, web, and AI applications, identify incorrect AI responses, and flag friction points. And, most importantly, they can trace issues from the front end to the back end in one platform. This removes blind spots and helps businesses thrive.”

Highly rated by customers for its product capabilities

We are proud to be a rated observability vendor by customers on the Gartner Peer Insights™ platform. As of October 24th, 2024, we received an overall rating of 4.5 stars out of 5.0 based on 1,385 verified customers, and a high percentage (64%) of verified reviewers rate us 5.0 stars for observability. Here is what a few of these customers said about us:  

• Achieve 100% uptime: "New Relic has been there for us through the ins and outs of sunsetting Zabbix and the noise it has brought, and replacing it with a holistic, data driven observability and incident management policy. I cannot speak highly enough of how much they helped us along the road to a successful implementation, and it's led to quarters at 100% uptime so far!" — DevOps Lead, Healthcare and Biotech
• Deep insights across the tech stack: “Good tool to gain in-depth insights into your applications and infrastructure. Offers a lot of out-of-the-box functionality, thus reducing the setup time significantly.” — Head of Technology and Development, Healthcare and Biotech
• Gain a holistic view: “After implementing New Relic, we have visibility to our infrastructure and applications, debug faster, and can tackle issues before it can impact our business. And, New Relic is easy to manage and has a lot of useful features.” — DevOps Lead, Media

Thank you

Thank you to our customers and partners who trust New Relic to monitor, secure, and optimize their stack. We’re honored to be a Leader and furthest in vision in the Magic Quadrant for DEM, and remain committed to eliminating disruptions to your digital enterprise so that your business can grow.

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Gartner, Magic Quadrant for Digital Experience Monitoring, By Padraig Byrne, Matt Crossley, DB Cummings, Martin Caren, Pankaj Prasad, 21 October 2024