We are thrilled to announce that New Relic has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Digital Experience Monitoring (DEM), building on our existing recognition as a Leader in the 2025 Observability Magic Quadrant. We believe this recognition validates our commitment to providing a deeply integrated, intelligent DEM with our observability platform powering open ecosystem workflows with agentic AI-driven actionable insights.
In addition to broad DEM observability, New Relic’s platform has a deep industry vertical focus with our Streaming Video and Ads Intelligence solution.
With this recognition, we believe that New Relic is a great choice for a range of organizations across the enterprise, from business teams such as application owners and customer experience specialists to IT Operations and SREs.
Leaders exhibit strong execution and vision scores and exemplify the functionality required for IT organizations to continuously evaluate and improve DEM. Leaders have the broadest set of capabilities, strongest roadmaps, and a larger installed base, and cover the most geographic regions and industries.
Why We Feel This Matters
We think the Gartner recognition validates our continuous vision and execution, highlighting our AI-driven observability, vision in Digital Experience Monitoring, agentic AI integrations (such as ServiceNow) bringing AI-driven observability and DEM insights to the open ecosystem.
Notable AI-powered DEM innovations that improve MTTR and user experience include:
- Intelligent user-path replay filtering and unified performance impact view in APM
- Preventive synthetic tests with mobile device emulation and secure OpenShift support
- No-code logs, ANR analysis and mobile crash inbox to faster RCA
- Auto-instrumented user actions (e.g., rage clicks) with intelligent attribution connect friction to business impact
- Intelligent user-path replay filtering and unified performance impact view in APM
- Agentic integrations with existing tools (ITSM, GitHub) embed DEM into workflows help resolve incidents faster with the right context
- Embedded DEM insights early in the build pipeline and tools like Terraform help accelerate development
- Transaction 360 pinpoints the exact user impact of business transactions end to end and providing Session Replay for complete visual context
- New Relic AI surfaces DEM insights to a wider set of teams such as application owners, marketing teams and support—helping organizations raise their overall customer experience
We feel this positions New Relic as a strong choice for organizations requiring deep and broad insight into user interactions and customer journeys coupled with broad observability coverage.
Read the full 2025 Gartner® Magic Quadrant™ for Digital Experience Monitoring report.
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Gartner Disclosure(s)
Gartner, Magic Quadrant for Digital Experience Monitoring, Padraig Byrne, Pankaj Prasad, Martin Caren, D.B. Cummings, Matt Crossley, Tanmay Bisht, October 27, 2025.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from New Relic.
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