| Sub-processor | Service Provided | Location |
|---|---|---|
| Atlassian/Jira | Management of customer support tickets | AWS region in the USA |
| AWS | Data storage and diagnostics | Multiple worldwide |
| CloudFlare | Traffic routing & TLS Termination | Global - See https://www.cloudflare.com/network/ |
| Confluent | Data and event pipeline | USA |
| Google Cloud Platform | Data storage and diagnostics | For more information on GCP and its sub-processors, including locations, please see https://cloud.google.com/terms/subprocessors |
| Fivetran | Connector and extract, transform and load (ETL) services | USA |
| IBM | Data storage and diagnostics | Frankfurt, DE |
| Zendesk | Management of customer support tickets | AWS East Coast region - USA |
| Salesforce Service Cloud | Management of customer support tickets | USA |
| Snowflake | Data warehouse services | USA |
| Fastly | Traffic routing & TLS Termination | Global - See https://www.fastly.com/network-map/ |
| Kentik | Network Synthetic monitoring | USA |
| Microsoft Azure | Cloud computing, storage, and related services | USA |
| Sendgrid | Email messaging services | USA | Pinecone.io | Vector database that provides vector storage, search, matching, and document retrieval functionalities in connection with New Relic’s AI-assisted services | USA |
| EzProtect (Adaptus) | Cybersecurity solution which will scan any content, including files, that a New Relic user may upload or send to New Relic in order to ensure that content is not malicious | USA |
| SearchUnify (Grazitti Interactive) | It is a search index tool which will assist in the fulfillment of New Relic customer support | USA |
For New Relic Customers that use Pixie the sub-processor is:
| Sub-processor | Service Provided | Location |
|---|---|---|
| Google Cloud Platform | Data storage and diagnostics | For more information on GCP and its sub-processors, including locations, please see https://cloud.google.com/terms/subprocessors |
For New Relic Customers that use Codestream the sub-processors are:
| Sub-processor | Service Provided | Location |
|---|---|---|
| AWS | Data storage and diagnostics | USA |
| PubNub | Real-time messaging between the CodeStream client extensions and Cloudstream’s API service in the cloud |
USA |
| Sendgrid | Emails messaging services | USA |
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