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Sub-processor Service Provided Location
Atlassian/Jira Management of customer support tickets AWS region in the USA
AWS Data storage and diagnostics Multiple worldwide
CloudFlare Traffic routing, TLS Termination and security services Global - See
https://www.cloudflare.com/network/
Confluent Data and event pipeline USA
Google Cloud Platform Data storage and diagnostics For more information on GCP and its
sub-processors,
including locations, please see https://cloud.google.com/terms/subprocessors
Fivetran Connector and extract, transform and load (ETL) services USA
IBM Data storage and diagnostics Frankfurt, DE
Zendesk Management of customer support tickets AWS East Coast region - USA
Salesforce Service Cloud Management of customer support tickets USA
Snowflake Data warehouse services USA
Fastly Traffic routing & TLS Termination Global - See https://www.fastly.com/network-map/
Kentik Network Synthetic monitoring USA
Microsoft Azure Cloud computing, storage, and related services USA
Sendgrid Email messaging services USA
Pinecone.io Vector database that provides vector storage, search, matching, and document retrieval functionalities in connection with New Relic’s AI-assisted services USA
EzProtect (Adaptus) Cybersecurity solution which will scan any content, including files, that a New Relic user may upload or send to New Relic in order to ensure that content is not malicious USA
SearchUnify (Grazitti Interactive) It is a search index tool which will assist in the fulfillment of New Relic customer support USA

For New Relic Customers that use Pixie the sub-processor is:

Sub-processor Service Provided Location
Google Cloud Platform Data storage and diagnostics For more information on GCP and its
sub-processors,
including locations, please see https://cloud.google.com/terms/subprocessors

For New Relic Customers that use Codestream the sub-processors are:

Sub-processor Service Provided Location
AWS Data storage and diagnostics USA
PubNub Real-time messaging between
the CodeStream client extensions and

Cloudstream’s API service in the cloud
USA
Sendgrid Emails messaging services USA

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