Resolve issues faster with in-app collaboration capabilities

Collaborating with your team unlocks and accelerates your ability to optimize uptime, reliability, and overall performance. Whether troubleshooting an issue, trying to understand the impact of a recent deployment, or discovering how past errors were resolved, teams that work together build better software, faster.

You’re probably used to sharing screenshots and comments over various communication tools to discuss issues, switching back and forth to provide context. But as those conversation threads increase over time, key information can be missed and knowledge that your team could have used to resolve current and future issues will be lost. There is a better way. 

Now in preview, New Relic’s new collaboration features allow you to start a conversation on any page–full context included–so your teams can resolve issues faster! Go to the Discussions page in the bottom left corner and complete the signup form to get access to the collaboration features. Once you’ve signed up, you’ll be able to keep your discussions closer to your data to streamline workflows, improve efficiency, and reduce mean time to resolution (MTTR).

Here are some tips to get started with our new collaboration features.

Start a discussion on any page in New Relic

Imagine you come across an unusual spike on your dashboard that you want to examine further. You can now start a conversation with your teammates directly on the dashboard page by adding a comment using the comment icon on the top right. You can tag individual teammates with @ to notify them in-app and via email. Tagged New Relic users can reply either in-app or from an email, and their email replies will sync with the in-app discussion thread.

Your comments will remain in line with the data and other visualizations you need to solve a particular issue—whether that’s a dashboard of Kubernetes clusters, log data, alerts, or other telemetry data. When you or your teammates navigate to that page, you’ll see that comment along with any other related discussions. Your team will be able to get context around issues and discussions at a glance – no more siloed conversations that make it hard to understand what’s going on. 

With our built-in screenshot tool, you can screenshot selections of the data you want to highlight in your discussions. Screenshots automatically appear with your comment, so you don’t have to download and save them on your computer.  

Seamlessly integrate Slack with New Relic

To help you increase productivity and create a seamless work experience, you can integrate your Slack workspace with New Relic. Our two-way Slack integration lets you share New Relic permalinks, screenshots, and comments directly in Slack without switching applications. Teammates, including those who don’t use New Relic, can reply from Slack. Their comments will automatically sync with the discussion in New Relic.

See all discussions in one place

If your teams use multiple tools to communicate and share information, it can be difficult to keep track of them all. You might have to search multiple tools to find the information you need—or you might not be able to find that information at all. This can potentially lead to miscommunication, frustration, and wasted time. 

To help you keep track of all these disparate conversations, we've consolidated all these various discussions into our Discussions page (in the bottom left corner of the UI) that captures the entire discussion history of your organization. You can use this message board to find active discussions and review past conversations. If you need this information later, it’ll be much easier to find here, and you’ll never lose the context. Just select a discussion, and you’ll be taken directly to the respective page.

Start collaborating and solve issues faster than ever before 

With our new collaboration features, you and your team will be able to:

• Communicate faster without jumping around in various tools.
• Reduce MTTR by sharing data more efficiently.
• Capture institutional knowledge by keeping well-organized, contextual discussions in one place.
• Remove informational silos between teams and tools by connecting everyone around relevant data and actionable information.

See our new collaboration features in action in this short video.