While New Relic supports self-healing through automation, there are times when human expertise is indispensable for troubleshooting and mitigation. In these moments, New Relic itself serves as the primary platform for our incident responders. Our teams use change tracking to pinpoint potentially problematic deployments. Product pages, curated dashboards, specialized experiences, and ad-hoc queries are then shared to identify the root cause and guide the precise mitigation actions needed.
The following examples from our internal teams demonstrate how New Relic empowers us to prevent and rapidly mitigate issues, ensuring continuous reliability for our customers and ourselves.