The Responsible AI Revolution: How New Relic’s ISO/IEC 42001 Certification Changes the Game

An Enterprise Offering with AI Ethics in Mind

In line with our AI Principles, we’re thrilled to announce that New Relic has obtained ISO/IEC 42001:2023 (ISO 42001) certification in the role of an AI developer and AI provider. This achievement reflects our commitment to developing, deploying, and providing AI features both responsibly and ethically. The certification was performed by Schellman Compliance, LLC, the first ANAB accredited Certification Body based in the United States.

About ISO 42001

ISO 42001 is the world’s first artificial intelligence (AI) management system standard, providing valuable guidance for the rapidly changing field of AI technology. It addresses the unique challenges that AI poses, such as ethical considerations, transparency, and continuous learning. For organizations, it sets out a structured way to manage risks and opportunities associated with AI, balancing innovation with governance.

Set forth by the International Organization for Standardization (ISO), ISO 42001 is a globally recognized standard for the establishment and certification of an artificial intelligence management system (AIMS).  The standard specifies the requirements for establishing, implementing, operating, monitoring, reviewing, maintaining, and improving a documented AIMS to focus on adequate and proportionate controls that protect information assets and give confidence to interested parties. Conformity with ISO 42001 means that an organization has put in place a system to manage risks and opportunities associated with AI and ensures responsible development and use of AI systems.

In order to achieve the certification, a company must show it has a systematic and ongoing approach to managing the AI system lifecycle. New Relic is now recognized as fully compliant with the global AIMS standard and has also established a formal program to maintain the certification.

Achieving ISO 42001 Certification

By successfully completing the rigorous ISO 42001 certification process, New Relic has differentiated our enterprise AI SaaS offerings in the market.

“In the observability space, organizations rely on accurate and accountable AI to keep critical systems running,” said Danny Manimbo, AI & ISO Practice Leader at Schellman. “By achieving ISO 42001 certification, the world’s first international standard for responsible AI Management Systems, New Relic has demonstrated that responsible governance is embedded into the analytics powering its observability platform. This achievement gives customers meaningful assurance that data-driven innovation can advance without compromising accountability.”

"It was exciting to engage with New Relic on their ISO 42001 certification," said Brett Hayes, Senior Manager at Schellman. "Their team was remarkably proactive and prepared, anticipating potential roadblocks and challenges well in advance and collaborating on solutions. New Relic’s communication was consistent and transparent, ensuring alignment at every step in the process. Above all, their deep engagement and commitment to the success of the project were evident in every interaction, resulting in their successful ISO 42001 certification.”

The details of our AIMS certification are publicly available on Schellman’s ISO Certificate Directory.

Our Commitment to Responsible and Ethical AI Governance

New Relic’s ISO 42001 certification reflects our dedication to:

• Privacy, Security, and Safety: Protecting customer data is fundamental. Our AI systems are built with robust privacy and security measures in mind every step of the way, adhering to safeguarding data while also offering you the latest technology.  We put measures in place to help reduce risks to humans or property.
• Fairness and Non-Discrimination: We are committed to developing AI systems that do not cause disparate or adverse effects to individuals, groups, and societies. Our AI systems are designed to minimize biases and produce unbiased recommendations and outcomes.
• Transparency and Explainability: We strive for clarity in how our AI systems operate. Where feasible, we will provide explanations for AI-driven insights and decisions, enabling our customers to better understand the recommendations provided by our platform.
• Data Quality and Reliability: We oversee the accuracy and integrity of data used by AI systems and monitor that the systems operate as expected.
• Environmental Considerations: We recognize that the increasing use of AI may have an impact on energy consumption and production, the availability of water, and biodiversity. We are steadfast in our commitment to reduce our greenhouse gas emissions. New Relic’s 2025 Impact Report outlines additional details on our commitment.
• Accountability and Governance: We take ownership of our AI systems. We have established clear internal processes and governance structures for ongoing monitoring, evaluation, and continuous improvement of our AI technologies.
• Human-Centric Design: Our AI systems are designed to augment human capabilities, not replace them. We prioritize empowering users, enhancing productivity and insights, and encouraging that human oversight and control remain central to our AI-enhanced features.
• Beneficial Impact: We believe AI should be a force for good. Our goal is to develop AI solutions that deliver tangible benefits to our customers, helping them achieve their business objectives more effectively.
• Alignment with the EU AI Act: Our comprehensive AI compliance and governance program is inclusive of internal policies, procedures, implementation of processes, educational resources, and governance that align with both ISO 42001 and the EU AI Act as applicable. Additionally, New Relic has joined over 100 companies as a signatory of the EU AI Pact, and we are currently the only observability company to be included on the list of signatories.