Our Approach to Ethical AI

At New Relic, we recognize the benefits and usefulness that AI can provide to not only our customers, but the world. At the same time, we are cognizant of some of the uncertainties and concerns surrounding the quickly-developing AI technologies. We are committed to striking a balance between leveraging AI to provide a more powerful and intuitive observability experience for all users, while also carefully evaluating potential hurdles in our implementation.

We appreciate the responsibility that is inherent in such innovation, and prioritize maintaining the trust and confidence our customers have placed with us. In line with this philosophy and our values, we have outlined the following principles to guide our approach to AI. 

Carefully consider the use, implementation, and creation of AI. The trust and safety of New Relic customers’ data is of the utmost importance to us. New Relic carefully considers appropriate uses, implementation, and creation of AI products in alignment with New Relic’s mission to help our customers eliminate disruptions to digital experiences.

Establish governance structures and policies to manage AI development and deployment. New Relic’s AI governance framework and compliance oversight aims to meet or exceed applicable global regulations, providing us the ability to meaningfully audit each step of the way. 

Innovate and implement AI to deliver more value to customers. New Relic is driven to provide its customers with leading technology to benefit its customers and their business operations. 

Continue to safeguard customer data while using and implementing AI. New Relic safeguards your data while also offering you the latest technology. New Relic implements and follows security controls and standards, while maintaining a commitment to working with vendors that align with our own privacy and security standards. 

Promote inclusiveness and combat perpetuating bias in AI. New Relic desires uses of AI to help, learn, understand, inspire and drive people to monitor, observe, and create better software, not marginalize people. 

Be transparent in our use and offering of AI. Authenticity is one of our core values. Aligned with that, New Relic is committed to better explaining how it uses and offers this technology, allowing customers to make informed decisions about their own use of AI.