The Relic Way: How Our Core Values Shape the Way We Work and Win Together

Our Relics from our Hyderabad team bringing the One Team value to life!

At New Relic, our foundation is built on The Relic Way. These six core values guide our decision-making, define how we collaborate with one another, and shape how we show up for our customers. The launch of these values this past spring marked a pivotal chapter in our journey. Originated by our CEO, Ashan Willy, and supported by leadership, these values were shaped and validated by employees across the organization. This collaborative approach ensures that the principles we live by are grounded in our daily work while being championed from the top down.

As we transitioned to a private company and redefined our long-term vision, we recognized that our previous values belonged to a different era of the business. We developed a growth plan that reflects our current identity and clarifies our path toward continued success. These values act as our roadmap, capturing where we stand today and where we are headed as we continue to lead in the industry.

Ultimately, these values define the kind of community you’ll find here. We prioritize a way of working that removes friction, breaks down silos, and celebrates the joy of helping one another thrive. When you join New Relic, you aren’t just stepping into a role; you’re joining a community of people dedicated to supporting each other as we grow together and shape a future we’re all excited to be a part of!

The Purpose and Power of The Relic Way

The Relic Way was established to actively guide our behaviors and shape how we work together as a collective. Each value is a specific, actionable goal designed to strengthen connectivity across our organization and set every team up for success.

• One Team: This value ensures we prioritize collaboration and mutual support over silos. Internally, it means every team member feels empowered to contribute, knowing their colleagues are focused on shared success. We foster an environment where diverse perspectives are heard and valued, leading to better outcomes for everyone.
• Challenger Mindset: We encourage our teams to look beyond the status quo. This value drives innovation, prompting internal discussions where we fearlessly ask, "Is there a better way?" It ensures that every team across New Relic is constantly pushing the boundaries of what we can achieve together.
• Results Driven: For our employees, this means we focus on high-impact work and clear accountability. It’s not about activity; it’s about achieving measurable goals that move the business forward, ensuring everyone's effort is meaningful and recognized.
• Customer Forever: This is at the heart of our customer relationships. It means we don't just solve immediate problems; we build long-term partnerships. We aim to deeply understand our customers' evolving needs, embedding their success into our product roadmap and support strategy. We’re committed to hiring people who share this value, finding joy in supporting our customers and building meaningful, long-term partnerships.
• Technical Excellence: Our customers rely on our platform to be fast, reliable, and cutting-edge. This value commits us to the highest standards of engineering quality, security, and performance. When we are technically excellent, our customers can be confident in their own operations. We equip our teams with the latest tools and resources to work smarter, not harder, always staying curious about how we can improve.  We are driven to find newer and more efficient ways to work, making progress a part of our daily routine.
• Operational Excellence: This value ensures that everything we build and deliver from our internal workflows to our customer-facing processes is seamless, efficient, and reliable. By breaking down silos and focusing on clear, easy collaboration, we turn complex tasks into a smooth and reliable way of working together. This helps us stay in sync, move faster, and keep our focus on what matters most.

The Relic Way in Action

Living our Customer Forever value at MS Ignite! Our team was on the ground to stay ahead of the latest trends and ensure we’re always bringing the best insights back to our partners.

See how our Relics are living our values and driving impactful results in these latest spotlight stories.

Results Driven | Phil Worrall: Phil accelerated sales velocity by developing a GTM-facing Sandbox calculator that empowers reps to shape mid-market deals instantly. This tool has streamlined the approval process and increased organizational productivity by making the GTM team self-sufficient. Phil’s results-driven initiative has transformed our sales engine, freeing up the DSM team for more complex strategic work.

One Team | IT Support Team: The IT team demonstrated end-to-end ownership by migrating our People Operations knowledge base to Confluence.To ensure the move added immediate value, they integrated RelicAssist, our internal AI support bot, directly with the new system. This allows the bot to instantly read and surface the most up-to-date information for employees. This proactive approach gives Relics the tools to quickly find answers and unblock themselves whenever they need to. By making it easier to navigate everyday questions, we’re giving the team their time back to focus on the bigger, more meaningful projects that move us forward.

Technical Excellence | Jordan Belcher: Jordan spearheaded the rollout of GoodTime, our new AI-driven scheduling platform. By delivering deep-dive technical demos and tailored training sessions for our global talent teams, he ensured a sophisticated tool was implemented with precision. His focus on technical execution has streamlined our hiring operations, allowing us to provide a seamless candidate experience and give our team more time to help candidates navigate to the right opportunities at New Relic.  

When we embrace The Relic Way, our shared practices and goals, we empower every team member to act with purpose. It’s this consistent, unified approach that guarantees we deliver the results our customers need to achieve their business goals and strengthen our internal teams.

Ready to work for a team that celebrates shared success while continuing to raise the bar? See how The Relic Way can empower your career and check out our open roles today!