At AWS Summit London, Chris Grusz, Managing Director, Technology Partnerships at AWS, recognized New Relic as one of a select group of partners to surpass $1 billion in transactions through AWS Marketplace. There’s a story behind that number worth telling, and one I want to take a moment to reflect on before looking at where we’re headed next.
This milestone represents an accumulation of years of joint work between New Relic and Amazon Web Services (AWS) teams, and years of customers choosing to run on AWS and transact through the AWS Marketplace.
How We Got Here
New Relic and AWS have been collaborating for years. Our Strategic Collaboration Agreement formalized New Relic’s conviction that observability is foundational to how modern businesses run in the cloud. It’s the connective tissue between engineering decisions and business outcomes.
What started with deep integration work, making it easy for AWS customers to send telemetry to New Relic, monitor their cloud infrastructure, and troubleshoot across their stack, evolved into something broader. From full-stack observability across AWS environments to the agentic integrations that are redefining how teams respond to incidents today. Our customers shaped our go-to-market programs and roadmap.
Today, New Relic holds six AWS Competencies, eight AWS Service Validations, and has supported hundreds of enterprise customers. This is a footprint that reflects years of sustained investment in the partnership.
New Relic has been one of our most committed partners in bringing intelligent observability directly into the workflows where AWS customers operate. Surpassing $1 billion in AWS Marketplace transactions reflects years of investment in customer outcomes. As agentic AI moves from experimentation to production, New Relic's role in that ecosystem is only becoming more central.
What $1 Billion Looks Like in Practice
Numbers tell part of the story. Customers tell the rest.
Verisk, a leading data analytics and technology provider to the global insurance industry, has been a long-time New Relic customer. When AWS DevOps Agent reached general availability, Verisk was among the first to put the New Relic integration to work.
AWS DevOps Agent has transformed how our DevOps teams troubleshoot complex infrastructure across multiple accounts," said Elliot Markowitz, Vice President of Information Technology Underwriting Solutions at Verisk. "What impressed us most is how DevOps Agent correlates our telemetry with New Relic to provide comprehensive incident investigations. It quickly connects the dots in ways that used to be very time-consuming for our team, assessing load increases, configuration changes, permission changes, and issues across multiple services. Often, it examines paths we hadn't even thought to check initially."
Markowitz went on to note that the efficiency gains are being reinvested directly into strategic work:
"Less time troubleshooting means less context switching, allowing our team to stay focused and move faster with new features and initiatives."
This is what the collaboration is built for – to give teams like Verisk's the intelligence to work faster and focus on what matters. The same principle applies across the industries where we do our most meaningful work with AWS:
Financial Services and Insurance: In industries where data accuracy and system reliability are business-critical, having observability deeply embedded in incident response workflows changes how teams operate. Verisk's story is one example of many.
Retail: In retail, your performance is your revenue. When AWS infrastructure supports high-traffic customer experiences, New Relic observability runs alongside it by connecting system health, application performance, and digital experience data to customer outcomes in real time.
Enterprise ERP and SAP: For organizations navigating SAP Rise on AWS such as large-scale and high-stakes modernization efforts, New Relic and AWS provides the observability foundation that gives teams confidence to move fast without flying blind.
Intelligent Observability Beyond Human Scale
As AI moves from experimentation into production, our customers are facing a new category of operational complexity. The past year has been the most technically expansive in our partnership’s history as a result. At AWS re:Invent 2025, we announced a suite of integrations that reflect a shift in how AI systems interact with observability data. New Relic’s MCP Server now integrates with AWS DevOps Agent, enabling the agent to access live telemetry, run root cause analysis, and surface actionable insights without requiring engineers to manually query multiple systems.
We’ve also collaborated with AWS on Workflow Automation, which connects New Relic observability data directly to automated remediation actions, including automatic feature flag rollbacks through AWS AppConfig. When something goes wrong, the loop from detection to resolution closes in minutes. This reflects why New Relic was recently named a Leader in the 2026 IDC MarketScape for Worldwide AIOps.
Most recently, New Relic became the first observability platform with a native, one-click integration in Amazon Quick. We’re putting New Relic intelligence directly into the hands of AWS teams when they’re researching and preparing for customer conversations. We’re embedding into how AWS teams work day-to-day.
Reaching $1 billion in AWS Marketplace transactions is a meaningful milestone, but what it represents matters more than the number itself. It reflects years of customers choosing to run New Relic through AWS because it worked for their teams, their systems, and their businesses. As we navigate the agentic AI era together, we will continue to build on that foundation.
From helping engineers, DevOps, and SREs observe their systems to helping intelligent agents operate them. There is more to come from New Relic, and I’m excited about what we’ll be able to announce later this year.
Thank You to the Teams
A milestone like this happens because of the teams on both sides. They showed up every quarter to build, innovate, and deliver for our joint customers.
To our joint customers, AWS colleagues, and the New Relic teams who have invested in this relationship: Thank You. We are proud of what we’ve built and we are just getting started.
New Relic is traveling the world with AWS this year. Find us at an AWS Summit near you.
Learn more about New Relic in AWS Marketplace. And for a deeper look at how New Relic approaches technology partnerships, read our Partner Engineering Blog Series.
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