AI adoption is reshaping retail operations

50% of retailers cite AI as the primary driver for observability adoption, reflecting its growing role.

The high cost of downtime 

The median cost of a high impact outage is $1 million per hour, compared to $2 million per hour for all industries.

Digital experience monitoring (DEM) is scaling fast 

DEM fuels omnichannel operations, tracking performance across websites, apps, and payment systems to protect customer journeys. 

Tool consolidation is accelerating in retail 

The average number of tools is down to 3.9 from 5.9 in 2022. Unified platforms and full-stack observability is becoming the preference.