Observability Forecast 2025 | Financial Services
Get the latest in observability for Financial Services
Key Findings
Discover insights from 156 financial services leaders to protect margins and perfect the customer journey.
The financial services sector is operating in a "dual-speed" reality: innovating like a nimble fintech while maintaining the security of a legacy institution. We surveyed 156 IT and engineering leaders in the financial vertical to see how they use observability to de-risk modernization.
- The AI surge 38% of financial services organizations are prioritizing AI as a primary driver for observability despite a traditionally cautious culture.
- The $1.8 million outage Addressing high-business-impact outages that now cost an average of $1.8 million per hour, higher than the $1.7 million average across all other industries.
- The customer experience battle Financial services leaders place a 7.5% higher emphasis on end-user monitoring and customer experience than the cross-industry average.
- The ROI of observability 42% of your peers are seeing a return on investment of 2x or more on their observability spend.
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