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We believe in providing access to AI-assisted incident response so every engineer and SRE can detect, diagnose, and mitigate incidents faster. To help make this a reality for every on-call engineer, we are making Applied Intelligence free for every full platform user on every plan. That's AIOps for All! 

Responding to incidents quickly can save you from losing customers, revenue and even prevent a PR nightmare. Applied Intelligence empowers engineers to detect emerging problems using AIOps capabilities, eliminate alert storms, and quickly see the root cause of issues when incidents occur.

Enhanced Incident Response Experience

In addition, we are introducing improvements to the incident response experience within Applied Intelligence to help on-call engineers achieve faster time-to-resolution, reduced noise, and increased reliability. 

The most obvious change you will notice is a new navigation menu on the left side of Alerts & AI that has been redesigned to better match your incident response journey. You’ll also see some new advanced features, including:

  • Workflows provide our customers a flexible way to route incidents with specific characteristics to appropriate teams and specific ticketing or notification tools, such as ServiceNow and JIRA. You can also use custom webhooks to integrate other services.
  • Enrichment allows you to query data in NRDB, collect pertinent related information, and predefined parameters so that you can automatically add additional context to your alerts before they are sent to first responders. This enriched alert notification offers a comprehensive view of the issue, allowing you to determine its urgency and potential impact on the business. 
  • New bi-directional integrations for JIRA and ServiceNow accommodate for customizable fields and additional transactional security. Future integrations under development include email, PagerDuty, AWS EventBridge, and Microsoft Teams. 

This blog post contains “forward-looking” statements, as that term is defined under the federal securities laws, including but not limited to statements regarding expected features and benefits of New Relic’s free access to AIOps, anticipated improvements to the incident response experience, expected features including Workflows, Enrichment, bi-directional integrations, and future integrations, and any anticipated benefits, results and future opportunities related thereto. The achievement or success of the matters covered by such forward-looking statements are based on New Relic’s current assumptions, expectations, and beliefs and are subject to substantial risks, uncertainties, assumptions, and changes in circumstances that may cause New Relic’s actual results, performance, or achievements to differ materially from those expressed or implied in any forward-looking statement. Further information on factors that could affect New Relic’s financial and other results and the forward-looking statements in this post is included in the filings New Relic makes with the SEC from time to time, including in New Relic’s most recent Form 10-Q, particularly under the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations.” Copies of these documents may be obtained by visiting New Relic’s Investor Relations website at http://ir.newrelic.com or the SEC’s website at www.sec.gov. New Relic assumes no obligation and does not intend to update these forward-looking statements, except as required by law.