Now GA: New Relic Agentic Integration with GitHub Copilot and ServiceNow

Agentic AI Integrations for GitHub Copilot and ServiceNow now generally available.

Today’s enterprise has entered a new chapter of evolution with Agentic AI leading the way. No longer limited to basic chatbots or static machine learning models, Agentic AI is becoming an essential part of enterprise solutions, bringing real-time insights, automation, and decision-making capabilities into the everyday workflows of IT operations and service management. 

New Relic is at the forefront of this revolution with its groundbreaking Agentic Integrations for GitHub Copilot and ServiceNow. These new agentic integrations are now generally available (GA) and tailored to extend the right observability insights across the Software Development Lifecycle (SDLC) and IT Service Management (ITSM) toolchains to drive automated actions and intelligent workflows exactly where users prefer to work. 

This blog explores what sets New Relic’s Agentic Integrations apart, the unique capabilities they deliver, and how their seamless integration into existing tools like GitHub Copilot and ServiceNow can transform IT operations for today’s enterprise. 

Why Agentic AI Is the “must have” in Observability

Agentic AI represents a significant operational shift for enterprises as it moves beyond traditional automation to introduce autonomous, goal-oriented systems capable of making decisions. This fundamentally transforms business operations with workflow automation and agentic actions that can automatically resolve issues under human supervision when needed, paving the way for self-healing systems and bringing businesses one step closer to achieving unparalleled reliability and operational efficiency. Many leading industries, from Siemens in manufacturing seeking to streamline maintenance processes to JP Morgan Chase in finance detecting fraud in real-time, benefit from Agentic AI-powered solutions to enhance operational efficiencies, reduce costs, and minimize risks. 

For IT professionals, minimizing downtime and optimizing workflows is critical. Agentic AI is not just an advantage but a necessity to stay ahead. New Relic recognizes this and has made agentic a central part of its Intelligent Observability Platform to move enterprises closer to their goals of automation, increased system resilience and operational excellence.

Simplify Insights with Natural Language-Powered Observability

One of the standout features of New Relic Agentic Integrations is that they are powered by the industry’s first observability assistant, New Relic AI (NR AI) With its ability to democratize access to observability data by using natural language processing (NLP), it means IT professionals no longer need to know complex query languages to get insights from their systems. 

For instance, consider you’re monitoring multiple applications and want to identify the ones experiencing critical errors within the last 24 hours. Instead of crafting complex queries, you can simply type or ask, “Show all critical errors across our applications in the last 24 hours.” 

The result? 

• A clear, easily interpretable chart displaying the exact information you need.
• A system-generated summary that identifies the root cause of the issues. 

This simplification in querying and analytics accelerates root cause analysis, reduces the mean time to resolution (MTTR), and unlocks observability for all personas —even for non-technical users like product managers or C-suite executives. And since our Public Preview, we have added the following new functionality:

• Role-Based Access Control (RBAC): Precise control over integration access to ensure only authorized roles can interact with specific tools.
• Expanded Toolset: Featuring the End User Impact Issue Analyzer, Incident Insights Report, Issue Retro Summary, and Fetch Top Deviations.

The Power of Agentic Integrations with GitHub Copilot and ServiceNow

One of the biggest challenges IT teams face is platform fragmentation. Observability insights may reside in one system, incident management in another, and software development workflows elsewhere. This disconnected ecosystem creates unnecessary friction, delays response times, and limits collaboration. 

Common bottlenecks in IT operations

ServiceNow operators such as IT Directors, Application Engineer/Owner, DevOps are often facing bottlenecks such as:

• Too many manual processes across dozens of systems that impact business performance. Switching between all of these tools wastes time and energy.
• Context switching also introduces more chances for error and poor decision-making. Given the disparity of tools and volumes of data, it’s now impossible for users to quickly make accurate decisions that optimize business outcomes.

New Relic Agentic Integration with ServiceNow allows these users to automatically assign tickets based on incident severity, suggest remediation steps, and track resolution progress without requiring interventions across multiple systems. The benefits include:

• Smarter Decisions: Harness real-time, actionable insights from observability data to make quicker, more informed decisions.
• Improved Efficiency: Automate repetitive tasks, such as ticket creation, error triaging, and even remediation steps, right within your preferred tool.
• Unified Collaboration: Bring all stakeholders—from engineers to executives—on the same page by consolidating insights within familiar interfaces.

Visibility gaps across the SDLC

Today’s organizations are often tasked with increased software releases with fewer resources and shortened release cycles. This situation leads developers and application stakeholders to experience

• Deployment Blind-spots where GitHub users commit code and don't have a convenient way within their interface to confirm the impact to performance, forcing engineers into a reactive posture in which they are waiting for signals or error alerts in order to problem-solve.
• Poor decision-making due to business-critical deployment data being spread across platforms and tools, limiting the ability to prioritize tasks in real-time, which increases the risk

New Relic Agentic Integration with GitHub directly embeds intelligent insights and automation workflows right where developers and application stakeholders choose to work, resulting in:

• Centralized visibility: automate detection, fixes, and validation processes to eliminate blind-spots and address issues faster than ever; right from the GitHub interface.
• Improve developer decision-making: Empowers engineers to focus on high-impact innovation rather than manual troubleshooting.
• Enhance system reliability: Quickly resolves performance issues to ensure flawless user experiences.

Looking Ahead with New Relic

With the GA of New Relic Agentic Integration for GitHub Copilot and ServiceNow, New Relic is setting a new standard for observability and AI in IT operations. By combining intuitive insights, automated workflows, and seamless tool integrations, enterprises can confidently advance toward better decision-making, reduced downtime, and sustainable growth.