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Predicts 2024: Generative AI Will Transform IT Infrastructure and Operations

Gartner report

Generative AI (GenAI) promises profound influence in the world of IT infrastructure and operations (I&O). This Gartner® report discusses key considerations for I&O professionals who want to leverage GenAI to drive scale and consistency at their organizations in a safe and controlled manner. It includes:

  • Overview
  • In-depth analysis of five strategic planning assumptions, including key findings, market implications, recommendations, and related research
  • Links to additional information

Key findings offer insights such as:

  • GenAI accelerates the learning curve for less senior team members and empowers senior team members with advanced insights and automation capabilities, but it’s critical to not view GenAI as a replacement for human expertise.
  • While an assistant-based approach to GenAI adds value today, longer term, the value found from GenAI within I&O products will be based upon how they change the work of I&O.

Gartner, Predicts 2024: Generative AI Will Transform IT Infrastructure and Operations, Cameron Haight, Chris Matchett, Jonathan Forest, Andrew Lerner, Tom Cipolla, Chris Saunderson, Colin Fletcher, Pankaj Prasad, 1 December 2023. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.