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Ocado Delivers Fresh Shopping Experiences for Digital Customers with Visibility and Actionable Metrics from New Relic

New Relic Helps Ocado Deliver on its Mission to Transform Retailing from Embracing the Cloud to Improving Warehouse Automation

London - 1 de Agosto de 2017

Digital Intelligence leader New Relic, Inc. (NYSE: NEWR) announced Ocado, the world’s largest dedicated online grocery retailer, turned to the New Relic Digital Intelligence Platform for improved visibility into systems and collaboration within teams. Since adopting New Relic, Ocado has been able to confidently migrate and scale their infrastructure in the cloud, ensure they provide superior customer experiences, and improve the performance within their automated warehouses.

Founded in 2000 as the United Kingdom’s first dedicated online supermarket, Ocado now serves more than 600,000 customers and exceeds £1 billion in annual sales. The company’s success in transforming the online grocery business—and online retailing overall—is through Ocado Technology, a more than 1,000 person organization tackling diverse projects and challenges in cloud computing, robotics, artificial intelligence, big data, and the Internet of Things.

Ocado initially turned to New Relic as they migrated their infrastructure to Amazon Web Services. The migration was necessary to gain flexibility and scalability to support the growth of ocado.com and Ocado Smart Platform (OSP), an e-commerce solution the company partners with traditional grocers and other retailers to deliver an end-to-end supply chain. New Relic provided the visibility and ultimately the confidence that the migration was successful through real-time metrics enabling Ocado to address issues early and understand cloud infrastructure and how it could best be leveraged.

New Relic has become a common measurement and communication tool for the geographically spread Ocado Technology organization. With New Relic, Ocado is able to ensure it is delivering a consistent customer experience, no matter where performance issues may arise including:

  • Back-end systems. Performance degradations are visualized and tracked through New Relic Insights allowing engineers to identify issues between seemingly unrelated systems.
  • Behavior within the browser. As Ocado has moved to provide a more responsive experience for customers, New Relic Browser allows engineers to ensure the performance within the browser, from a common platform with backend performance data.
  • Savings in automated warehouses. Ocado has developed unique, highly automated warehouses to handle the wide range of size and shapes of their more than 50,000 item inventory. An elaborate system of sensors and bots pack and ship more than one million items a day, delivering operational efficiencies for the business. Using New Relic Insights, engineers were able to identify a mis-reporting sensor which was requiring manual intervention and worth £35,000 per year in real labor costs.

Executive Comments

“New Relic provides the extra visibility into our systems and platforms which we need. It gave us confidence that our migration was going as expected and we were in a very good position to address any issues early,” said Peter Thomas, head of E-Commerce OSP at Ocado Technology. “With New Relic by our side we feel prepared to take on challenges and deliver on our motto ‘shopping made easy’ to provide the superior customer experience we are best known for.”

“It’s exciting to collaborate with an innovative company such as Ocado who pushes the boundaries and uncovers new ways to leverage New Relic’s platform,” said Bruno Teuber, senior vice president, EMEA enterprise sales at New Relic. “Ocado demonstrates the importance of visibility and measurement New Relic provides to not only online retailers, but also potential applications for technology organizations working on advanced projects including robotics and the Internet of Things.”

Additional Resources

Read more on Ocado’s journey with New Relic and watch Anne Marie Neatham, chief operating officer of Ocado Technology, present at FutureStack: London on the changing face of online shopping, from the customer experience in the browser to bots packing orders in the company’s automated warehouses.

Acerca de New Relic

Como el líder en observabilidad, New Relic habilita a los ingenieros con un enfoque basado en datos para planificar, construir, implementar y ejecutar un excelente software. New Relic ofrece la única plataforma de datos unificada que permite a los ingenieros obtener toda la telemetría (métricas, eventos, logs y trazas) junto con potentes herramientas de análisis de full stack para ayudar a los ingenieros a hacer su mejor trabajo con datos, no con opiniones. Entregado a través del primer precio basado en el uso de consumo de la industria que es intuitivo y predecible, New Relic brinda a los ingenieros más valor por el dinero al ayudar a mejorar los tiempos del ciclo de planificación, cambiar las tasas de falla, la frecuencia de lanzamiento y el tiempo medio de resolución. Esto ayuda a las principales marcas del mundo, incluidas la Cruz Roja Americana, Australia Post, Banco Inter, Chegg, Gojek, Signify Health, TopGolf, World Fuel Services (WFS) y Zalora, a mejorar el tiempo de actividad, la confiabilidad y la eficiencia operacional para brindar experiencias excepcionales a los clientes que alimentan la innovación y crecimiento.​ ​www.newrelic.com.

Contacto con los medios

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