From Server Custodian to Business Orchestrator
The role of SAP Managed Service Providers (MSPs) is undergoing a fundamental shift. The market no longer rewards providers for simply “keeping the lights on.” With the acceleration of RISE with SAP, the 2027 legacy ERP maintenance deadline, SAP’s increasing ownership of infrastructure, and evolving AI strategy, MSPs must evolve from server custodians to orchestrators of business outcomes.
New Relic enables this transformation - helping MSPs move beyond siloed monitoring to business observability, where performance is measured by process reliability, modernization, orchestration, and compliance, not just server uptime.
The Market Reality
SAP RISE absorbs core infrastructure responsibilities
Embedded AI (e.g., Joule) erodes traditional L1 support revenue
Customers expect measurable business outcomes, not technical assurances
The opportunity: MSPs that pivot to business-centric reliability and modernization will differentiate, protect margin, and remain strategically relevant.
The Strategic Shift MSPs Must Make
From:
System availability
Reactive incident fixing
Keep the Lights On contracts
To:
Business process reliability
Proactive, AI-assisted issue resolution
Outcome-based contracts aligned to business KPIs
New Relic provides the single source of truth required to enable this shift.
Why New Relic for SAP MSPs
Business Observability Across the Entire Value Chain
End-to-end visibility across SAP and non-SAP systems
Detection of business-impacting failures hidden by siloed tools
Real-time insight into business processes integrations, and dependencies
AI-Driven Assurance
Faster isolation of root cause
Reduced Mean Time to Innocence (MTTI)
Protection of processes, customer experience, and compliance
De-Risking SAP Migrations
New Relic transforms SAP migrations from a leap of faith into a verifiable proof of performance, ensuring the modernized environment outperforms legacy systems.
Leadership Takeaway
MSPs that embrace business observability move from being cost centers to strategic partners. New Relic is the platform that enables this evolution.
Próximos pasos
Download Guides
We are excited to offer a leadership guide and transformation guide that outlines how MSPs can modernize contracts, de-risk SAP migrations, and deliver differentiated value using New Relic.
In this Guide learn:
- Why the traditional “Server Admin” MSP model is breaking down in SAP environments and how you can capitalize on this opportunity
- How the MSP Contract Model is evolving to replace legacy maintenance with business-centric reliability, and continuous modernization /innovation, all powered by a unified business observability platform.
- How to solve the Green Light Paradox, where SAP systems may appear healthy while business KPIs fail due to integration and process issues across SAP and Non SAP systems.
- How to De-risk RISE with SAP migrations.
- How to manage Governance, Risk & Compliance in a highly regulated world.
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