Salesforce Observability with New Relic

Introduction

The New Relic Salesforce Exporter provides a unified view of Salesforce telemetry by funneling usage, performance, errors, and security metrics directly into the New Relic platform.

Why Salesforce Observability Matters

New Relic empowers you to move from reactive troubleshooting to proactive optimization across four key areas:

Ensuring System Performance

Stop waiting for user complaints to find issues. By centralizing Salesforce telemetry, you can configure proactive alerting that identifies performance degradation before it impacts your global users, minimizing downtime and protecting your company’s bottom line.

Optimizing Critical User Journeys

Understand exactly how your users interact with the platform. By tracking Lightning usage and performance, you can identify slow-loading pages or high-latency interactions, allowing you to optimize workflows and enhance the digital experience for your sales and service teams.

Security and Compliance

Maintain a rigorous security posture with real-time monitoring. Detect login anomalies, track critical permission updates, and surface CSP or CORS violations as they happen, ensuring your Org remains compliant and secure against external and internal threats.

Managing Org Limits

Avoid the "limit exceeded" errors that halt business processes. New Relic provides constant visibility into your Org limits, ensuring your usage stays safely within thresholds and giving you the data needed to plan for future capacity needs.

The New Relic Solution

To support these use cases, New Relic provides two robust, open-source integrations that serve as the technical foundation for your observability strategy:

• Event Log Integration: Collects historical data in batches, including Event Log Files, Standard Objects, Tooling Objects, and Org Limits.
• Event Stream Integration: Provides a continuous, real-time flow of security and system events for immediate visibility.

The following list outlines the specific KPIs you can collect with the New Relic Salesforce Exporter.

Apex usage and performance

• Apex callouts
• Apex execution time
• Apex API access
• Apex triggers
• Apex exceptions

Lightning usage and performance

• Lightning interactions
• Lightning errors
• Lightning page views
• Lightning app load duration
• Lightning logs

Errors, permissions and violations

• CSP violations
• Permission updates
• Operations on groups
• CORS violations
• Insufficient access

Real-time security alerts

• Login anomalies
• Session hijacking
• Credentials stuffing

User access

• User logins
• User logouts
• User impersonations

API access

• Usage of different APIs
• Run times
• DB activity

Documents, contents and DB access

• Content sharing
• Transfers
• DB usage
• Unique queries
• Attachment downloads

Report access

• Reports generated
• Reports exported
• Async report runs
• Multiblock reports
• Dashboards

CRM analytics (Wave) usage and performance

• Wave changes
• Wave downloads
• Wave download errors
• Wave interactions
• Wave performance

Org limits

• Consumed
• Remaining
• Usage rate

To visualize this data effectively, we provide out-of-the-box dashboards for all these KPIs.

Get Started Fast

We understand that your time is your most valuable asset. That’s why we’ve built a fast-path to full visibility.

Our Installer Tool streamlines the entire configuration process. Starting with a simple questionnaire, the tool automatically generates the configuration files, Docker files, and dashboards required to launch your Salesforce observability environment in minutes, not days.

For more information, check out the project repository.

Sign up now for a New Relic account, or request a demo.