New Relic, Inc. (NYSE: NEWR), the industry's largest and most comprehensive cloud-based observability platform built to help customers create more perfect software, announced today that it has been recognized and positioned by Gartner as a Leader for the eighth consecutive time in the “Magic Quadrant for Application Performance Monitoring” report by Charley Rich and Federico De Silva published on April 22, 2020. 

New Relic One is an open and programmable observability platform and allows customers to visualize, analyze and troubleshoot their entire stack including infrastructure, logs, apps and clients, and distributed traces. The company believes it has improved its position in both completeness of vision and ability to execute axis compared to previous years. 

“By accelerating innovation and continuing to invest in driving business value for our customers, New Relic is driving the industry beyond APM to a comprehensive observability platform," said Bill Staples, chief product officer, New Relic. "Today, more than ever, our customers’ distributed teams need a holistic platform that connects all of the data needed to help better understand their increasingly complex and interdependent systems, so they can improve uptime and performance, achieve greater scale and efficiency, and accelerate their time to market.” 

Based on Gartner Peer Insights ‘Voice of the Customer’: Applications Performance Monitoring’, New Relic users indicated a ‘willingness to recommend’. Specifically, customers were very satisfied with their overall vendor and service relationship rating New Relic above the mean average for its business analysis and service monitoring capabilities. With 92 Percent Recommendation Rate, “New Relic received the highest score for this distinction in this market [1].” 

Notable verified customer reviews on Peer Insights include: 

• "Exceptional Service That Pays For Itself Many Times Over Annually" - A CMO in the services industry 

“...it pays the cost back MANY times in developer hours saved by sourcing problems in our software. We consider it our lifeline.”

• "You Can't Run An E-Commerce Site Without New Relic." - A developer in the Retail industry 

“I love everything about New Relic, from its ability to alert me when conditions are such that they are in need of attention to giving a feel of how the site(s) is(are) running from a performance and error rate perspective to diving in deep into specific requests which may be problematic.”

• "New Relic Provides Unified View Of Software And Systems" - A consultant in the energy and utilities industry 

“With New Relic we have overcome the complexity of modern scalable applications by connecting code-level visibility with [a] dynamic operating environment - all from a single screen. Recently the tool helped us to trace a slow request down to the line number and database query and be able to quickly resolve the issue."

• "Easy Implementation, Great Product, Excellent Support" - Service Desk Team Lead in Infrastructure and Operations industry

“We immediately saw value from New Relic APM with it helping us diagnose an issue when deploying a project within seconds and not hours. Set up is easy enough and the product is well documented. The community is huge as well and newrelic offer[s] multiple avenues for support."

To learn more, download your copy of the Gartner 2020 Magic Quadrant for Application Performance Monitoring.

Gartner disclaimers

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.

About Gartner Magic Quadrant

A Gartner Magic Quadrant is a culmination of research in a specific market, giving buyers a wide-angle view of the relative positions of the market’s competitors. By applying a graphical treatment and a uniform set of evaluation criteria, a Magic Quadrant helps buyers quickly ascertain how well technology providers are executing their stated visions and how well they are performing against Gartner’s market view.

As a designated “Leader”, Gartner has identified New Relic as a company that “execute[s] well against their current vision and are well positioned for tomorrow.” 

Forward-Looking Statements

This press release contains "forward-looking" statements, as that term is defined under the federal securities laws, including but not limited to, statements regarding New Relic’s ability to bring business value to customers and drive the industry beyond APM. The achievement or success of the matters covered by such forward-looking statements are based on New Relic's current assumptions, expectations, and beliefs and are subject to substantial risks, uncertainties, assumptions, and changes in circumstances that may cause New Relic's actual results, performance, or achievements to differ materially from those expressed or implied in any forward-looking statement. Further information on factors that could affect New Relic's financial and other results and the forward-looking statements in this press release is included in the filings New Relic makes with the SEC from time to time, including in New Relic's most recent Form 10-Q, particularly under the captions "Risk Factors" and "Management's Discussion and Analysis of Financial Condition and Results of Operations." Copies of these documents may be obtained by visiting New Relic's Investor Relations website at https://ir.newrelic.com or the SEC's website at www.sec.gov. New Relic assumes no obligation and does not intend to update these forward-looking statements, except as required by law.

 [1] New Relic Rated Highest in 2019 Gartner Peer Insights ‘Voice of the Customer’: Application Performance Monitoring, August 7, 2019