General Data Privacy Notice

We may collect offline or online data, such as contact and financial information, from you directly, automatically, or from third parties, such as data aggregators, that may not have a relationship with you.

a. Personal Data Categories

b. Personal Data we collect directly from you includes contact, financial and billing, event visitor, community profile, and office visitor information, as well as pictures, videos and audio recordings, and data we collect automatically, which includes device and geographic information.

If you provide to us or to our service providers any Personal Data relating to other individuals or third parties (such as your beneficiaries, references for job candidates, or referrals for the purposes of collaboration within the New Relic platform), you represent that you have the authority to do so and permit us to use the Personal Data in accordance with this General Privacy Notice. If you would like to exercise your rights relating to your Personal Data, please see Section 9 (Your Choices and Data Protection Rights).

If you are that beneficiary or any other third party whose Personal Data was provided to New Relic on your behalf and with your consent, and you would like to exercise your rights relating to your Personal Data, please see Section 9 (Your Choices and Data Protection Rights).

c. We may collect the following types of Personal Data about you from third parties that supply us with Personal Data in order to help us establish an account, target our marketing, or fulfill orders in partnership with our resellers.

Our third party company relationships help us to update, expand, and analyze our Personal Data records, identify new customers, optimize our Sites and Services, create more tailored advertising to provide services that may be of interest to you, and manage open source projects.

Personal Data that we collect from third party sources include:

We have checked that these third parties have an appropriate legal basis to provide us this Personal Data, such as your consent, a legitimate business interest, or are otherwise legally permitted or required to disclose your Personal Data.

New Relic uses your Personal Data
a. to create & maintain a trusted environment for our Services and Sites, including in order to

• manage the security of our Sites, physical locations, networks, and systems
• operate, administer, analyze, develop, improve and optimize the use, function and performance of our Sites, Services, New Relic Separate Platforms and systems
• comply with applicable laws and regulations and to operate our business
• to manage code check-ins and pull requests for open source and community development projects

• engage in transactions with customers, suppliers and business partners and to process orders for New Relic Services
• to provide New Relic Services, New Relic Separate Platforms, survey tools, payment processing services, or the certificate creation tool for New Relic University

• conduct research you agree to participate in, through meetings, surveys, or other tools
• respond to your queries and provide you with information and promotional material on New Relic when you initiate a webchat

• tailor our marketing and sales activities to your company’s interests and in accordance with your communication preferences and your requests for information and to be contacted by New Relic
• tailor the purchase of Services
• for purposes of targeted advertising, delivering relevant email content and event promotion
• to link or combine information about you with other Personal Data we get from third parties, to help understand your needs and provide you with better and more personalized service
• by creating anonymous data records from Personal Data in accordance with applicable law.

New Relic may disclose your Personal to

a. Third party service providers. We engage with third parties to support our business and operations. For example some third party service providers offer services that we use to provide the Services, Sites, and New Relic Separate Platforms, such as cloud providers.

b. Event sponsors and hosts. If you elect to do so, we may share Personal Data collected at New Relic events, such as FutureStack or New Relic’s seminars, with sponsors and hosts of such events, for valuable consideration from such sponsor or host to New Relic. Such sponsor or host may use it for their business or commercial purposes in accordance with their own privacy notices.

c. Business partners. We contract with business partners, such as third party resellers, for our commercial purposes. For instance, if you fill out a form on our Sites, such as by signing up for a free New Relic account, ebook or webinar, or if you reach out to our Sales team, you may be contacted by a designated New Relic partner.

d. Comply with our legal obligations. Where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person, we may disclose your Personal Data to any competent law enforcement body, regulatory, government agency, court or other third party.

e. New Relic entities. We may share your Personal Data within New Relic, such as with or between subsidiaries of New Relic, Inc. We and our subsidiaries will only use the information as described in this notice.

f. Actual or potential buyers. In connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer (and its agents and advisors) it must use your Personal Data only for the purposes disclosed in this General Privacy Notice.

g. Other person(s). Where you provide consent to the disclosure or as allowed by applicable data protection law, we may share your information as described at the time of consent.

We will process your Personal Data and share that Personal Data in accordance with this Privacy Notice where:

• Its use is necessary for a contract you have entered into or because you have asked for something to be done so you can enter into a contract with us
• Its use is necessary because of a legal obligation that applies to us (except an obligation imposed by a contract). This may include responding to subpoenas, warrants or other requests served on New Relic anywhere in the world or to protect or defend the rights or property of New Relic or its users
• You have consented to its use in a specific way. For example where you have consented to receiving marketing materials. You may withdraw your consent at any time as further described in Section 9 (Your Choices and Data Protection Rights
• Its use is in accordance with our legitimate interests e.g. to manage our business, subject to those interests not overriding your fundamental rights and freedoms. This may include the activities and purposes described in Section 4 (How We Use Your Personal Data) and Section 5 (How We Share Your Personal Data). In connection with due diligence efforts as part of a proposed sale, merger, or reorganization of our business or after a sale, merger, or reorganization

  If we ask you to provide Personal Data to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Data is mandatory or not (as well as of the possible consequences if you do not provide your Personal Data).

If you are located in the European Economic Area (EEA), Switzerland, and/or the United Kingdom (UK) your Personal Data will be accessed by New Relic staff or suppliers, transferred, and/or stored outside the EEA, Switzerland and/or the UK.

We take appropriate safeguards to require that your Personal Data will remain protected in accordance with this General Data Privacy Notice and as required by applicable data protection law, including: (i) requiring that our third-party service providers and partners employ an adequate method of transfer, such as the European Commission’s Standard Contractual Clauses (further details of which can be provided upon request). Please note also that although the European Union (EU)-US and Swiss-US Privacy Shield Frameworks were invalidated in 2020 as a data transfer mechanism, New Relic continues to participate in and comply with the EU-US and Swiss-US Privacy Shield Frameworks in accordance with guidance from the US Federal Trade Commission. Please click here to read our Privacy Shield Notice.

a. When it comes to your marketing choices, we offer you choices regarding the collection, use, and sharing of your Personal Data. We will periodically send you newsletters and emails that directly promote the use of our Sites or the purchase of our Services (marketing communications) as the following applies : (i) in accordance with your marketing preferences, (ii) if you sign up for a New Relic account or other content, (iii) request to be contacted by New Relic and/or if you request information from New Relic.

You can opt out of receiving marketing communications from us at any time by clicking (1) the 'unsubscribe' or ‘opt out’ link at the bottom of the marketing emails you receive, (2) adjusting your email preferences provided here, or (3) by sending an email to Privacy@newrelic.com. Please note that it may take up to three days to remove your contact information from our marketing communications lists, so you may receive correspondence from us for a short time after you make your request. Your email preferences only affect marketing communications. You will not be able to opt out of service emails from us, such as transactional emails, or notices of updates to our Terms of Service, Services Privacy Notice, or this General Privacy Notice.

Should you decide to opt-out of receiving future mailings, we will retain a record of your preference (including retaining your email address) and we may share your email address with third parties solely for the purpose of ensuring that you do not receive further marketing communications related to our Services from third parties.

b. We apply certain data protection rights to all individuals, regardless of location. Specifically, you may correct or update Personal Data contained in your account by editing your profile within the registration portion of our Sites or sending an email to Privacy@newrelic.com. You may also request we delete your account information, or remove your Personal Data from a Site testimonial or our blog by sending an email to Privacy@newrelic.com.

When you reach out to us, we will endeavor to respond without delay in accordance with applicable data protection laws. We may need to ask you additional clarifying questions in order to accurately respond to your request and to verify you are making the request in respect of your own Personal Data.

With respect to deletion requests, we may be required (by law or otherwise) to keep Personal Data and not remove it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). We will let you know if we are unable to comply with this request and the reasons why.

c. EEA & the United Kingdom

In addition to the rights to correct, update, or request to delete Personal Data outlined above, persons located in the EEA or the United Kingdom have some additional data protection rightsunder EEA and UK data protection laws.

These rights include the right to find out if we use your Personal Data, or to access your Personal Data.

Also, you can object to the processing of Personal Data we process on the basis of our legitimate business interests, ask us to restrict processing, or request portability of your Personal Data.

Where we have collected and processed your Personal Data on the basis of consent, you can withdraw your consent at any time. You should note that withdrawing your consent will not affect the lawfulness of any processing we conducted prior to the withdrawal, nor will it affect the processing of your Personal Data where we relied on lawful bases other than consent.

You have the right to complain to a data protection authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority.

If you are an EEA or UK individual and would like to make any of these requests, please submit your request to Privacy@newrelic.com

d. California

New Relic provides services to businesses and complies with the applicable provisions of the California Consumer Privacy Act. If you are a California resident, please see our California Privacy Notice.

e. Nevada

If you are a resident of Nevada, you have the right to submit a request that we do not sell to third parties certain types of personal information that we have collected or will collect about you. You can exercise this right by contacting us at privacy@newrelic.com with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address. Please note that we do not currently sell your personal data as the term “sale” is defined in Nevada Revised Statutes Chapter 603A.

If you are a Virginia resident, you have some additional data protection rights. under the Virginia Consumer Data Protection Act (H.B. 2307 / S.B. 1392), in addition to the rights to correct, update, or request to delete Personal Data outlined above.

You can request that we confirm if we actually process your Personal Data and request access to such Personal Data. You have the right to request a portable copy of the Personal Data that you provided to us. You have the right to opt out of the processing of the Personal Data for purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer. Please note that New Relic does not “sell” your personal data as the term “sale” is defined in the Virginia Consumer Data Protection Act. New Relic engages in targeted advertising as that term is defined under the Virginia Consumer Data Protection Act. This means that New Relic may disclose personal data for targeted advertising in line with your choices.

You have the right to opt out of the sale of your personal information.

You may opt out of the disclosure of your personal data for targeted advertising by clicking on the Your Privacy Choices tab on www.newrelic.com or by contacting us at privacy@newrelic.com with the subject line “Virginia Do Not Disclose My Data for Targeted Advertising”. You have the right not to be discriminated against based on exercising your data protection rights, and we do not discriminate against any individual for doing so. In order to protect your Personal Data from unauthorized access, we may require you to verify your credentials before you can submit a data protection request. If you do not have an account with us, or if we suspect that your account has been accessed without your authorization, we may ask you to provide additional personal information for verification purposes.

If we refuse to take action on a data protection request that you have made, you may appeal our decision within a reasonable period of time by contacting us at privacy@newrelic.com and specifying that you wish to appeal. Within 60 days of our receipt of your appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to the Virginia Attorney General at the following address: https://www.oag.state.va.us/consumercomplaintform.

f.Australia Supplemental Data Protection Law Disclosures. New Relic will process Personal Data under this General Data Privacy Notice in accordance with the Australian Privacy Act 1988 and the Australia Privacy Principles. If you are an Australian resident and you are dissatisfied with our handling of a data subject right request or a complaint, you can always contact us at Privacy@newrelic.com. If you disagree with the resolution proposed by us, you may make a complaint to the Office of the Australian Information Commissioner (“OAIC”) by contacting the OAIC using the methods listed on their website http://www.oaic.gov.au.