LONDON, UK — 3 September, 2026 — New Relic, the Intelligent Observability company, announced that givestar, a rapidly-growing UK-based charity-technology platform, has chosen New Relic as its observability partner. givestar plans to leverage New Relic’s Intelligent Observability Platform, including its Application Performance Monitoring (APM), Infrastructure Monitoring, and AI capabilities. This will enable givestar to boost the resilience of its systems, eliminate manual log searching, and ensure seamless experiences for over 750,000 signed up users, millions of donors and more than 250,000 non-profit organizations.

Prior to deciding to adopt New Relic, givestar relied on out-of-the-box Google Cloud Platform (GCP) monitoring tools. However, with its own platform scaling rapidly – adding 10,000 new users every week – the engineering team recognised the need for an observability platform to speed up root cause analysis (RCA) and maintain seamless performance during traffic peaks.

By migrating to New Relic, givestar gains end-to-end telemetry across its application stack and infrastructure. Customised dashboards give developers, QA, product managers, and technical leadership real-time visibility into application health, ensuring the team identifies potential issues before they ever reach end users.

"For charities, maximising the amount of money raised is absolutely critical. Having a resilient system that gives a brilliant experience to donors directly impacts how much support charities get," said givestar CTO Mehdi Shahin. "Our ambition is to be AI-first. New Relic stands out because it’s exceptionally developer-friendly, cuts our incident investigation time through superior RCA, and provides the AI roadmap we need to move towards self-healing systems."

Key implementation highlights and objectives:

• Accelerating RCA and lowering MTTR: By replacing fragmented log searches with New Relic’s developer-friendly APM and AI tools, givestar aims to dramatically reduce its mean time to resolution (MTTR) and identify post-deployment issues instantly.
• Proactive two-layer alerting: givestar will introduce a multi-tier alerting strategy to distinguish critical night-time escalations from lower-priority indicators. This ensures engineers intervene long before performance degradations impact live fundraising campaigns.
• Scaling for peak events: As givestar scales its platform integrations, partnerships, and US expansion, New Relic’s combined infrastructure and application dashboards give the entire team a shared, real-time command center during high-volume traffic peaks.
• AI and self-healing ambitions: givestar plans to integrate New Relic’s agentic AI features directly into its internal orchestration systems to automate incident diagnosis and remediation.

"Behind every donation processed on givestar is a cause that relies on platform reliability. Fast-growing  scale-ups like givestar simply cannot afford unexpected downtime or performance slowdowns during crucial fundraising events," said New Relic SVP and GM EMEA David Cruddas. "Equipping their team with intelligent observability means potential issues are identified and resolved before they’re noticed by donors or charities. We’re incredibly proud to partner with givestar on their AI journey and as they build the technical foundation needed to power their next phase of international expansion."

New Relic will serve as a foundational building block for givestar as it scales its operations across the UK and the US markets.

About givestar

givestar is the next generation fundraising platform helping people raise more for charity through smarter technology, better storytelling, and community powered campaigns. Built to make giving feel simple and native in the places people already spend time, givestar supports fundraisers taking on everything from first time challenges to limit-pushing endurance feats. 

givestar, which is a proud B Corp, has processed more than £50m in donations since its inception and is attracting more than 10,000 new sign ups each week.

Visit: www.givestar.io