When BlackLine first installed New Relic, it consolidated data sprawled across multiple tools and simplified its costs. With an ingestion and user-based pricing model, it's very simple for a finance department to follow and easy for a procurement team to negotiate. Today, BlackLine runs on New Relic to keep things from falling through the cracks and to serve its customers better.
"During an incident when an engineer has to figure out what's going on and they have multiple tools, there's a high cognitive load that we're making them do. They're having to understand not only the systems they're trying to debug, but how the systems that tell us about the systems interact with one another. They're having to correlate information. They're having to take a look at multiple screens and say something as simple as, are these all on the right time zone? Are we looking at the same information? That place is a high burden on a person. And most incidents aren't taking place when you're at your best," says Andrew Proksel. Director of Site Reliability Engineering at BlackLine.
"When we first installed New Relic, we were able to consolidate a lot of information that was sprawled across multiple tools," says Cody Chandler. Senior Director of Cloud Engineering at BlackLine. "From there we were able to go through and with a single agent installation notice things that were falling between the cracks that allowed us to alleviate pressure before it was ever felt by any of the clients."
"New Relic gave us a very easy model to follow. It's Xs and O's, we know exactly what we're gonna get charged, and we have dashboards that are already built in that tell us exactly what our trend is and what our future spend is projected to be. When you do strict ingestion and users, it's very simple and it's easy for our finance company or our finance department to follow. And it's easy for our procurement teams to negotiate," says Michael Cook. Director of Observability and Service Management at BlackLine.
New Relic has been instrumental in going through and attracting and retaining good talent.
