Enhancing Security and Transparency: Introducing the New Relic Private Trust Center

At New Relic, trust is at the core of everything we do. Our customers rely on us to provide deep visibility into their tech stacks, and in return, we are committed to providing transparency into how we secure and treat that data.

In line with that transparency, we are excited to announce the launch of our new Private Trust Center, a dedicated resource for paid active customers to access detailed security and compliance documentation directly within the New Relic Observability platform. This new experience streamlines vendor management by providing on-demand access to the confidential attestations and certifications you need to satisfy your internal security requirements.

Security, Privacy and Transparency by Design

Whether you are navigating complex regulatory landscapes or performing annual vendor risk assessments, having quick access to security and compliance documentation is critical. The Private Trust Center is designed to be a single source of truth for our customers, ensuring that our latest resources and compliance achievements are always at your fingertips.

On-Demand Access to Compliance and Security Documentation

The Private Trust Center houses a comprehensive library of confidential documents that go beyond our public disclosures. By moving these resources into our secure platform, we enable customers to download essential files without the friction of manual requests.

Available documents include:

• SOC Reports: Access SOC 1 and SOC 2 reports to understand our internal controls and operational excellence.
• ISO Certifications: Review our ISO 27001 (Information Security Management) and ISO 42001 (AI Management System) certifications.
• PCI Attestation of Compliance (AOC): Documentation regarding our compliance with Payment Card Industry standards.
• Security Policies: Detailed insights into our internal security framework and data protection commitments.
• Whitepapers and Informational Resources: Descriptions and resources about our responsible development of AI and resources on technical and risk mitigation controls

Benefits to New Relic Customers

The launch of the Private Trust Center provides several key advantages:

• Self-Service Efficiency: Eliminate the wait time associated with manual document requests.
• Consolidated Platform Experience: Manage your observability and your compliance needs in one unified interface.
• Continuous Updates: Gain immediate access to the latest versions of certifications and attestations as soon as they are issued.
• Confidence at Scale: Easily share New Relic’s rigorous security standing with your internal stakeholders and auditors.

How to Access the Private Trust Center

If you are a paid active customer, you can access the Private Trust Center in just a few clicks:

1. Log in to your New Relic Observability platform account.
2. Click on the help icon (?) in the navigation menu.
3. In the Resources section, click on Trust Center.

Please note: Free tier customers will continue to have access to the public Trust Center site at trust.newrelic.com for high-level compliance information.

Our Commitment to Your Success

Security and transparency are not static goals; they are continuous commitments. By launching the Private Trust Center, we are taking another step in our mission to be the most transparent and trusted observability partner in the industry.

Learn more about New Relic’s compliance certifications, attestations, and commitments here.