Redefining Observability: New Relic Now 2025

Today, New Relic hosted a groundbreaking event New Relic Now 2025 that brought together innovators, engineers, ITOps and industry experts to explore the future of observability. The event highlighted how observability is evolving, not just as a solution for troubleshooting but as a powerful driver of business growth and innovation. For those who couldn’t attend, here’s a recap of the exciting announcements, insights, and breakthroughs that were shared.

A System of Intelligence for Modern Enterprise

At the event, we introduced a bold vision for the future of observability.  From our early days as pioneers of cloud APM to the unified observability platform we offer today, we’ve redefined what observability should look like.

We continue to put our vision into reality transforming the New Relic platform into a System of Intelligence designed to help organizations move beyond reactive problem-solving and toward predictive optimization, auto-remediation and self healing. Our system of intelligence is powered by generative AI and agentic AI, providing real-time insights across the digital ecosystem.

New Relic's out of the box, fully-integrated, massively scalable platform is designed to ingest, store, and correlate all data in context—including metrics, events, logs, traces, vulnerabilities, domain-specific models, knowledge graphs, customer sentiment, business data, cost data, runbooks, retros, and connectors through Retrieval-Augmented Generation (RAG)—in one place.

Key Strengths that set New Relic apart

During the keynote, we emphasized the unique strengths of our platform:

• Unified Observability: A single source of truth for metrics, events, logs, and traces across all systems.
• AI-Powered Insights: Transformational capabilities that provide actionable outcomes, not just raw data.
• Integrated Ecosystem: Seamless integration with the tools you already use, meeting teams where they work.

These qualities have created a structural moat that sets New Relic apart from competitors, many of whom remain limited by siloed tools and outdated approaches.

Over 20 Innovative Features Launched Earlier This Year

Attendees got a deep look at the 20+ features we launched earlier this year, demonstrating how we’re solving real-world challenges for software teams. These innovations are already proving invaluable to our customers, helping them boost efficiency, reduce downtime, and accelerate success.

For example some standout innovations include:

• Transaction 360: A solution enabling root cause analysis five times faster by automatically correlating data across your entire stack into one unified view.
• eAPM: Delivering real-time Kubernetes visibility without instrumentation and supporting OpenTelemetry for easy ecosystem integration.
• Service Architecture Intelligence (SAI): Harnessing domain-specific models and RAG to deliver unparalleled operational intelligence.

These innovations are designed to address the real needs of modern enterprises, providing the agility necessary to thrive in today’s complex and fast moving business.

Outcome Focused AI

AI stole the spotlight during the keynote as we shared our strategy for making artificial intelligence a driver of meaningful, day-to-day improvements for customers. We highlighted our focus on practical applications, avoiding the AI hype, and instead delivering measurable outcomes with three innovative pillars:

1. New Relic AI (NRAI): Using our Systems of Intelligence platform that unifies MELTx data, NRAI transforms telemetry data into actionable insights delivered in plain language.
2. AI Monitoring (AIM): Tailored specifically for AI systems, tackling unique challenges like hallucinations, cost efficiencies, and AI behavior optimization.
3. Agentic AI: We meet customers in their existing workflows whether in an IDE such as Github or Incident Manager such as ServiceNow. This expands the capabilities of observability beyond detection, embedding intelligent workflows and automated actions directly into the tools engineers rely on daily.

Our AI-centric solutions are designed not just to simplify complex processes but to help customers proactively unlock new possibilities in their workflows and systems.

Agentic AI and MCP Observability Take Center Stage

A key highlight of the keynote was the spotlight on Agentic AI, illustrating how the New Relic system of intelligence integrates with toolchains and automated actions into customers’ existing toolchains. By embedding actionable observability insights into widely-used platforms like GitHub Copilot and ServiceNow, we empower teams to streamline their workflows, enhance productivity, and drive innovation across the Software Development Life Cycle (SDLC) and IT Service Management (ITSM) ecosystems. Our approach ensures that observability meets teams where they work, delivering real-time insights tailored to their specific needs.

Building on this foundational philosophy, New Relic is also transforming AI Monitoring into a critical enabler for customers adopting and accelerating their AI capabilities for their users. By providing performance insights across the full spectrum of the AI application stack, New Relic helps organizations unlock innovation, monitor system reliability, and optimize AI-powered applications.

A prime example of this was our groundbreaking introduction of Multi-Agent Collaboration Protocol (MCP) observability. Traditionally, MCP servers have been “black boxes,” obscuring performance and tool usage. New Relic has changed the game, becoming the first full-stack observability platform to offer native, in-depth monitoring of MCP servers

AI Monitoring MCP capabilities includes:

• Detailed MCP Tracing: A complete visualization of tool usage, call sequences, and durations, displayed in intuitive waterfall diagrams.
• Actionable multi-agent insights: The ability to analyze tool effectiveness, track latency and error rates, and optimize tool usage.
• Fully-integrated AI stack visibility: Correlating MCP performance directly with application ecosystems to eliminate operational silos and screen-switching.

These innovations have positioned New Relic as the go-to platform for teams managing AI-driven workflows.

Strengthening Our Partner Ecosystem

New Relic also showcased how our commitment to partnerships with industry leaders like Microsoft GitHub and ServiceNow is strengthening workflows for customers across the globe. From auto-remediation capabilities in GitHub Copilot to smooth integration with ServiceNow, these partnerships showcased the potential of agentic AI to break down silos, eliminating context switching and supercharging productivity, extending observability to tools engineers use.

Our open ecosystem was a major theme, as we made clear that our focus lies in enhancing the tools customers already love, not building yet another platform-only walled garden. This collaborative strategy allows us to embed intelligence where it matters most while continuing to improve our platform with insights from partner ecosystems.

Looking Ahead

The keynote capped off with a powerful takeaway: observability is at a pivotal moment, and New Relic is leading the charge with its intelligent observability platform. By combining unified data, advanced AI, and actionable intelligence, we’re supporting organizations in delivering exceptional digital experiences, reducing downtime, and driving business impact.

What’s Next for You?

If you missed the event, don’t worry! Here’s how you can catch up and make the most out of New Relic’s innovations:

• Explore our platform: Sign up for a free trial and experience firsthand the power of unified observability and AI-powered insights.
• Dive into details: Watch the keynote replay and deep-dive sessions to learn more about our innovative solutions.
• Join the conversation: Contact us to discuss how New Relic can help solve your unique challenges and accelerate your success.

With New Relic, the future of observability is here. Thank you to everyone who joined us for this game-changing event. For those who couldn’t make it, we encourage you to dig into our platform and see how we’re redefining what observability can do for you. 

The next chapter of intelligent observability is waiting. Will you be part of it?