Introducing New Relic Agentic Platform

Applications adapt dynamically. AI-powered services change behavior based on inputs and model state. Agents make decisions independently. Dependencies shift continuously. When something goes wrong, the challenge is no longer just detecting a failure. It is understanding what the system is doing right now and why.

Traditional observability was built for a different era. One where systems followed deterministic paths and humans were responsible for most decisions.

As software becomes more autonomous, observability must evolve with it.

That’s why today, at New Relic Advance, we’re announcing the New Relic Agentic Platform—now in preview, as the foundation of the new era of Intelligent Observability..

The limits of passive observability

For years, observability has focused on visibility. Collect telemetry. Display dashboards. Trigger alerts when thresholds are crossed.

That model works when humans are the primary actors in the system. It breaks down when decision-making happens continuously at machine speed.

In agentic systems, behavior emerges from interactions between services, models, and workflows. No single signal explains what is happening. Context matters more than raw data.

When observability remains passive, teams are forced into manual correlation just to keep up. Engineers jump between dashboards, traces, logs, and change records trying to assemble a mental model under pressure.

The system is moving faster than human interpretation.

Observability must become continuous understanding

The Agentic Platform shifts observability from static reporting to continuous system understanding.

Instead of treating telemetry as isolated signals, the platform continuously analyzes relationships across services, dependencies, and behaviors. It maintains context as the system evolves rather than reconstructing it after the fact.

This allows teams to move from asking “what broke?” to understanding “what is happening” in real time.

That shift is essential as systems become more autonomous.

What the Agentic Platform is designed to do

At its core, the Agentic Platform is a platform-level intelligence layer that connects telemetry, system relationships, and operational context.

It is designed to help teams:

• Observe complex, dynamic behavior as it unfolds
• Maintain situational awareness across distributed systems
• Reduce manual correlation and swivel-chair troubleshooting
• Support both human operators and agent-driven workflows
• Shorten the distance between signal and informed action

This is not about replacing existing observability tools. It is about making them work together as a coherent system.

A platform, not a feature

The Agentic Platform is not a single capability or UI.

It is an architectural shift that embeds intelligence into the observability platform itself. By operating continuously in the background, it provides a shared understanding of system behavior that other capabilities can build on.

This platform-first approach ensures that new tools and agents operate with consistent context rather than fragmented views of the system.

Supporting humans and agents together

As agentic systems become more common, observability must serve two audiences.

Humans still need clear insight, confidence, and control. Agents need structured access to context so they can reason safely about system behavior.

The Agentic Platform is designed to support both without prioritizing one at the expense of the other.

It ensures that humans remain in control while enabling intelligent automation where it makes sense.

What the Agentic Platform does not do

Clarity around scope is essential.

The Agentic Platform does not replace engineers or remove accountability. It does not autonomously change production systems. It does not make decisions in isolation.

Instead, it provides the shared context and intelligence that make better decisions possible, whether those decisions are made by humans or supported by agents.

Why this matters now

AI-driven systems are moving into production rapidly. Expectations for uptime, performance, and reliability have not changed.

What has changed is system behavior.

Without observability that can keep pace with autonomous decision-making, teams lose visibility precisely when they need it most.

The Agentic Platform helps organizations retain confidence and control as software enters the agentic era.

Explore the New Relic Agentic Platform.