New Relic, the Intelligent Observability Company, today announced the next evolution of its platform that will power agentic AI-first businesses. The New Relic Autopilot and New Relic Ground Truth capabilities provide engineering teams with ultimate flexibility, enabling them to either deploy an automated SRE agent operated entirely by New Relic, or supercharge their existing, custom AI agents by natively integrating them with New Relic’s powerful observability data substrate.

"Operations are going headless. AI agents won't log in to view dashboards. They'll pull what they need through APIs, reason about it, and act," said Camden Swita, Head of AI at New Relic. "That's exactly what New Relic Ground Truth delivers: it grounds your own agents in the real truth of your systems, through APIs instead of UIs. And for teams who'd rather we run the agent, there's New Relic Autopilot, our expert agent operated for you. Both sit on the same rich data substrate, and either way the toil is reduced."

New Relic Autopilot: Out-of-the-Box Automated SRE Operations

The challenging aspect of an incident is not identifying what broke, but pinpointing why, whether it is safe to act and next steps. The New Relic Autopilot capability is an out-of-the-box automated SRE agent built on New Relic's data substrate that automatically triages incidents, identifies root causes, and scopes possible remediations. It starts with analysis the moment an alert fires, giving human responders a significant advantage early on in the response process and helping them hit service level objectives (SLOs). 

Key features of New Relic Autopilot include:

• A Growing Team of Expert Agents and Specialized Tools: Features domain specialists in Kubernetes, tools optimized for Kafka troubleshooting and cross-stack root-cause analysis, with more coming soon. Every result is a well-structured account grounded in concrete data and expert insight.
• Learns Your Environment: New Relic Knowledge grounds conclusions in an organization's specific runbooks and retrospectives. External Model Context Protocol (MCP) connections to Jira and GitHub pull in code details to pin down problems.
• Long-Term Memory: Captures tribal knowledge and disperses it across the team. Memory can be scoped and managed to optimize agent accuracy.
• Works Where You Do: Features a new agentic user experience on the New Relic platform, in Slack, and via automated workflow actions triggered by a SEV1, after a deploy, or on a schedule.

New Relic Ground Truth: An Enterprise’s Own Agents, On New Relic’s Substrate

The New Relic Ground Truth capability provides a suite of singular, exclusive tools for AI agents that gives the agents businesses already run, whether GitHub Copilot, Claude Code, AWS DevOps, or an orchestrator they’ve built, direct access to the deepest insights inside their New Relic data.  

Key features of New Relic Ground Truth include:

• Exclusive, Agent-Optimized Insights: Exposes premium tools offering New Relic's richest insights that are difficult to get through public APIs or basic query tools.
• On Your Own Terms: Seamlessly works with the agents and orchestrators customers already run, including GitHub Copilot, Claude Code, AWS DevOps, or custom orchestrators.
• Efficiency at Scale: Designed to help agents discover insights rapidly with fewer tool calls, which can significantly improve the token efficiency 
• Customer Proof: a large enterprise self-measured a 1.1% error rate across their 1,300+ users.

Availability 

New Relic Autopilot and New Relic Ground Truth are available summer 2026. 

Forward-Looking Statement

This press release and the information herein (including any information that may be incorporated by reference) is provided for informational purposes only and should not be construed as an offer, commitment, promise or obligation on behalf of New Relic, Inc. (“New Relic”) to sell securities or deliver any product, material, code, functionality, or other feature. Any information provided hereby is proprietary to New Relic and may not be replicated or disclosed without New Relic’s express written permission.