Akihiro Ito

Akihiro serves as a Lead Technical Support Engineer at New Relic, specializing in operations design and cloud architecture. His career began with launching technical support and founding the certified trainer program for OSS monitoring tools in Japan. With experience ranging from VMware cloud development to AWS technical support, he has a deep understanding of infrastructure evolution. He is dedicated to helping organizations optimize their systems and alleviate operational burdens through expert support and training.