Logs Intelligence: Shift the Burden, Stop the Crisis

The modern incident response is broken. When an alert fires, your Site Reliability Engineers (SREs) are immediately confronted with a "wall of data," beginning a slow, stressful, and manual investigation that significantly inflates Mean Time to Resolution (MTTR). This analytical burden is the biggest bottleneck in your operations. The answer isn't more data; it's instant intelligence.

Logs Intelligence is the key enhancement for the New Relic Now November '25 release that fundamentally transforms this process. We are shifting the analytical burden entirely from the SRE to the platform, empowering teams to stop a crisis instantly by providing the root cause hypothesis at the moment they need it most.

You Can’t Stop a Crisis with Half the Data

The foundation of this power is the seamless integration between Logs and APM. For too long, organizations have operated with fragmented tools, creating dangerous data silos. We believe True Unified Observability requires utilizing both Logs and APM. If your logs are siloed, you’re wearing an eye patch in the observability domain—you can’t fix what you can't correlate

We've already built the foundation to solve the initial toil:

• We enable Simplified Onboarding with features like the one-step AWS Logs and one-click Java Logs ingestion tools.
• We deliver Unified Observability by providing APM Logs Tagging and Improved Search Functionality, ensuring your logs are automatically correlated with application context.

The AI Difference: Beyond Anomaly Flagging

The AI Logs Alert Summarization (AiLAS) feature is the centerpiece of this enhancement.

The AI delivers unparalleled depth of insight. We are engineered to go far beyond what traditional AIOps tools offer.. Unlike other AIOps solutions that merely flag anomalies, our AI analyzes over 100k log records in seconds to deliver a clear, actionable summary.

• The system doesn't just surface errors; it pinpoints dominant error patterns, and extracts the critical contextual changes that drove the alert.
• This insight provides an instant hypothesis—the "why" behind the alert—allowing your SREs to skip hours of manual sifting and move straight to remediation.

The Full Playbook: Automation and Trust

Logs Intelligence is a full-stack enhancement that delivers Automation and Trust & Control alongside speed:

• Dramatically Reduce MTTR: AiLAS provides an instant hypothesis that directly accelerates root cause understanding and maximizes uptime.
• Eliminates Manual Toil (Scheduled Search): Automate repetitive log queries and reports, freeing up engineering hours for innovation.
• Streamlined Data Governance (FGA): Securely manage sensitive data with Fine-Grained Access, ensuring compliance without sacrificing visibility for your troubleshooting teams.

Getting started

The New Relic Logs Intelligence is now in Public Preview. You can join the preview here.

Don’t have a New Relic account yet? Sign up for free and — includes 100 GB/month of free data ingest, unlimited basic users, and immediate access to AI-driven logs intelligence. Start getting all your log insights today.