IT and telecommunications organizations are taking dramatically different paths to observability maturity, yet both are reaping significant business value. 

This report draws on insights from 397 IT professionals and 195 telecommunications leaders to reveal how these industries are driving ROI, combating expensive downtime, and preparing for an automated future.

• Telcos are leapfrogging to AI. Despite lagging in traditional monitoring infrastructure, 74% of telco organizations have already deployed AI monitoring—far exceeding the global average of 54%.
• The cost of downtime is rising. The stakes are incredibly high for connectivity providers. Telcos report that high-business-impact outages cost an average of $2 million per hour, significantly higher than the $1.7 million global average. Meanwhile, IT organizations face a lower but still significant cost of $1.6 million per hour.
• Observability drives exceptional ROI. The investment is paying off. 58% of telcos and 49% of IT companies see observability delivering an ROI of 2x or more.