From Insights to Impact: Redefining Success with Digital Experience
Great digital experiences are no longer optional. They’re the foundation of business success.
By offering unique insights from the user’s perspective, digital experience management (DEM) empowers enterprises to identify and resolve performance issues proactively—before they affect business outcomes.
Tune in for this groundbreaking discussion on how DEM, combined with Intelligent Observability, empowers you to achieve leading strategic objectives.
- Improve customer satisfaction.
- Reduce costs and costly churn.
- Maximize digital conversions.
In this session guest speaker Stephen Elliot, IDC Group Vice President of I&O, Cloud Operations, and DevOps, joins Arnie Lopez, New Relic Chief Customer Officer and Nate Rick, Foulk Consulting Head of ITOM Practice to explore how DEM helps executives face growing pressures to drive growth in an increasingly complex landscape.
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Stephen Elliot
Group Vice President, I&O, Cloud Operations, and DevOps
Stephen Elliot manages multiple programs spanning IT Operations, Enterprise Management, ITSM, Agile and DevOps, Application performance, Virtualization, Multi-Cloud Management and Automation, Log Analytics, Container Management, DaaS, and Software Defined Compute. Mr. Elliot advises Senior IT, Business, and Investment Executives globally in the creation of strategy and operational tactics that drive the execution of Digital Transformation and business growth.
Arnie Lopez
Chief Customer Officer
Arnie Lopez is responsible for strategy and execution for the core segments of customer success, including implementation, adoption, and support. He brings 30-years of experience strengthening customer relationships across Silicon Valley’s technical community in the areas of observability, cloud applications, networking, and cloud security solutions.
Nate Rich
Head of ITOM Practice, Foulk Consulting
Nate has 17+ years of experience in IT Operations Management and Service Management disciplines. Nate's passion is delivering high-quality customer outcomes and enjoys discussing opportunities for organizational maturity improvement. Nate is based out of the Indianapolis, IN area.
