New Relic unveils the industry’s first Intelligent Observability Platform

New Relic drives business growth and developer velocity with new innovations such as New Relic AI and GitHub Copilot integration, New Relic Pathpoint Plus for business observability, and New Relic Retail Solution.

This week at New Relic Now 2024, we unveiled the New Relic Intelligent Observability Platform, transforming observability from ensuring uptime and reliability into a key driver of business growth and developer velocity for enterprises worldwide. 

Our platform is strengthened by the New Relic AI Engine to predict and prevent issues, and streamline  business and IT operations with automation. With new innovations like the New Relic AI integration with GitHub Copilot, New Relic for SAP, New Relic Pathpoint Plus, and New Relic Retail Solution, New Relic Intelligent Observability bridges the gap between observability best practices and tangible business outcomes.

Here’s a recap of all the announcements.

Agentic AI Engine predicts issues and unlocks intelligent recommendations to prevent problems

New Relic Intelligent Observability is strengthened by our sophisticated AI Engine that predicts potential issues before they arise, assesses impacts, and makes intelligent recommendations to help prevent problems. Our AI Engine combines two leading approaches: compound AI and agentic AI. Our compound AI system uses multiple AI models, agents, and tools to tackle many types of complicated tasks. Meanwhile, agentic AI reduces the toil on developers by completing tasks and automating workflows, even with external tools. And through the natively integrated New Relic AI assistant experience, anyone—from seasoned developers to business analysts—can simply ask questions in plain language and get instant insights.

Innovations in Intelligent Observability

We are driving business growth and developer velocity with new innovations—New Relic AI and GitHub Copilot integration, agentless SAP monitoring, New Relic Pathpoint Plus for business observability, and New Relic Retail Solution. 

New Relic and GitHub Copilot agentic AI integration increases developer productivity 

Developers rely on frequent code changes to innovate quickly, but code changes are also the leading cause of software incidents. To help deliver software at scale with greater confidence, our new integration between New Relic AI and GitHub Copilot dynamically evaluates changes across the digital ecosystem. The two AI agents work together to detect issues from code changes and address them directly in the integrated development environment (IDE). This real-time response eliminates time-consuming manual processes and reduces the risk of code changes. As a result, organizations can boost developer productivity and improve software quality for the millions of organizations who rely on GitHub for software delivery.

To participate in the limited preview, email us at agenticai@newrelic.com. 

Agentless SAP monitoring ensures dynamic visibility 

Ninety-nine of the world’s 100 largest companies use SAP to reach agility at scale and accelerate value across hundreds of critical processes across SAP and non-SAP systems. Interruptions in SAP or its connected systems can impact product delivery and revenue, making dynamic and unified observability crucial. 

New Relic Monitoring for SAP® Solutions unifies monitoring across the entire SAP landscape. As the only observability platform with a built-in agentless SAP integration, we provide one-step observability and out-of-the-box functionality, simplifying deployment. These innovations enable our SAP customers to build a dynamic end-to-end observability practice, reducing business process interruptions, improving efficiency, and enhancing the customer experience.

Learn more about New Relic for SAP here.

New Relic Pathpoint Plus advances business observability  

As businesses navigate economic pressures, the demand for business observability grows. Our 2024 Observability Forecast found that 69% expected to deploy business observability by 2025, with 87% expected to adopt it by 2027. 

New Relic Pathpoint Plus connects digital estate insights with business key performance indicators (KPIs), making observability accessible to roles beyond technical teams—from customer support to business and financial leaders. New Relic Pathpoint Plus includes: 

• No-code user journey modeling: Tailor user journeys without coding. For example, media streaming companies can track engagement from discovery to playback, offering personalized content recommendations.
• Playback mode: Understand historical performance and support root cause analysis.
• ML-driven business insights: Our alerting and anomaly detection provides at-a-glance perspectives on incidents, with capabilities for rapid recovery.

Learn more about New Relic Pathpoint Plus here.

New Relic Retail Solution drives business impact    

New Relic Pathpoint Plus is also a key component for the New Relic Retail Solution, which combines relevant platform capabilities such as session replay, synthetics, mobile monitoring, user journeys, and New Relic AI. 

Today, modern retail is a combination of ecommerce apps, physical stores, and fulfillment centers. This omni-channel user experience consists of legacy and homegrown systems, which are complex, and hard to monitor end-to-end. 

New Relic Retail Solution connects all retail touchpoints, whether on-site or online, to ensure retail leaders get a complete view of their hybrid business. By analyzing and adjusting digital interactions, retailers can enhance customer engagement and maximize sales opportunities, providing a critical advantage in competitive markets.

Learn more about the New Relic Retail Solution here.