New Relic Now+ 2025: Guide to New Relic innovations for digital experience

The New Relic Intelligent Observability Platform allows you to deliver uninterrupted digital experiences. At our first New Relic NOW+ conference, we announced new capabilities for digital experience, including the industry’s first intelligent observability solution for Streaming Video & Ads, Engagement Intelligence to provide deeper user insights, and Public Dashboards to share critical insights to all who need it.  

New innovations for digital experience include:

• Streaming Videos & Ads Intelligence

• Engagement Intelligence

• Public Dashboards

To see all 20+ innovations such as Agentic AI integrations, Powerful Predictions, Response Intelligence, Video Streaming & Ads, and more, check out our keynote roundup.

Streaming Video & Ads Intelligence 

Streaming video and ad providers face a constant challenge: delivering high-quality experiences across diverse devices and regions. When problems arise—like video playback buffering—developers and video/ad ops teams are forced to switch between specialized analytics tools for client-side issues and observability platforms for backend problems. This constant tool switching leads to lost context, delayed issue resolution, frustrated users, and increased churn.

New Relic’s Streaming Video and Ads Intelligence, is the industry’s first full stack streaming solution that unifies video quality of experience (QoE) metrics, app performance, backend infrastructure and ad analytics into a single platform. This comprehensive solution enables streaming media providers to quickly troubleshoot and deliver superior viewing experiences. 

• Deliver exceptional QoE: Analyze factors impacting viewer experience, such as playback failures, video/ad attempts, and buffering.
• Maximize viewer engagement: Gain valuable insights into user engagement by tracking video/ad completion rates and concurrent view trends.
• Troubleshoot faster with full-stack visibility: Correlate data across your entire stack to quickly pinpoint the root cause of video/ad distribution issues.
• Resolve errors rapidly: Identify prevalent error messages linked to specific content or delivery methods to expedite troubleshooting.
• Optimize user experience: Visualize user sessions as timelines (video playback, ads, seeks, and metadata) to identify and resolve playback issues impacting viewer satisfaction.

Streaming Video and Ads Intelligence is available now. To learn more, visit the product webpage or read the product documentation. 

Engagement Intelligence

If you can’t see what’s frustrating your users, you can’t fix it. Many businesses struggle to deliver smooth digital experiences due to a lack of end-to-end visibility into user engagement.

They typically have to manually collect and correlate user data, which is slow and inefficient, making it harder to diagnose and resolve friction points. The result? Poor experiences and customer churn.

Engagement Intelligence automatically collects and correlates user behavior for end-to-end visibility. It democratizes these user insights by making them accessible to every engineer that supports a digital experience, not just the frontend engineers. It goes one step further by pointing you to key replays with AI summaries, helping you quickly identify where backend issues impacted end users. This arms frontend and backend teams to collaboratively solve customer issues quickly, prevent major disruptions, and deliver smooth digital experiences.

• Full visibility, front to back: Automatically captures and connects user engagement logs across all sessions, helping backend teams see real user experiences.
• Deeper user insights, no effort: Out-of-the-box monitoring tracks clicks, rage clicks, typing, and scrolling—no manual setup needed.
• Automated data collection: The New Relic agent gathers and intelligently attributes user behavior across sessions.
• Faster issue resolution: Frontend and backend teams can quickly identify root causes with superior service mapping and contextual insights.
• AI-powered session summaries: Skip the noise—AI highlights the sessions that matter, saving time and speeding up troubleshooting.

Engagement Intelligence is available now. To learn more, visit the product webpage or read the product documentation.   

Public Dashboards

Many organizations aim to share observability insights with teammates, executives, and even customers to drive smarter decisions and enhance visibility. However, sharing these insights with users who don’t have New Relic can be difficult. It often means you face extra licensing costs or security risks, leaving your stakeholders without the access to the insights they need.

New Relic makes sharing insights effortless with its Public Dashboard feature, allowing you to seamlessly share critical data with anyone—be it executives, team members, or customers outside the platform. New Relic’s unique unified database and query language allows you to create an interactive, customizable dashboard link in just a few clicks. Recipients can instantly access the observability data they need, and adjust time frames or settings to suit their specific requirements.

• Intelligent unified platform: Create and share dashboards easily with one database and query language.
• Instant sharable dashboards: Provide real-time insights and key metrics to audiences without requiring a New Relic login.
• Manage sharing activity: Audit user’s activity for link creation and revocation with NRAuditEvents and New Relic Query Language (NRQL).
• Built-in security controls: Role-based access control (RBAC) lets you control who can create, manage, or revoke links.

Public Dashboards is available now. To learn more visit the product webpage or read the product documentation.