Trust and transparency are at the core of everything we do at New Relic. The privacy and security of our customers, employees, and potential candidates are paramount.
According to the Federal Trade Commission, employment phishing scams are common and have tricked Americans out of $490 million in 2023. We have seen increased fraud by bad actors who are exploiting the current job market and economic climate to dupe job-seekers.
We share this warning with the community so that potential candidates can keep a vigilant eye out for these scammers. Importantly, we want to provide general tips from our security experts on how to spot fraudulent or suspicious activity.
If you receive an unexpected job offer from New Relic, you can use the following tips to determine if it is genuine:
A genuine New Relic interview and offer process has the following characteristics:
- New Relic ensures that all applicants have a competitive, equitable, and transparent hiring process. You will interview with a minimum of two people (a recruiter and hiring manager), but typically 4-6 New Relic employees in live interviews on Zoom or in person.
- You may be asked to perform a single job-relevant take-home exercise to demonstrate skill. All instructions and links will come through an @newrelic.com email address, though they may also be shared live during an interview. Any live coding exercise will take place on the CoderPad platform.
- Once an offer is made verbally by a recruiter, it is always followed by an email from an @newrelic.com email address within 24 hours that includes a link to the offer letter powered by DocuSign. That offer letter requires only digital signatures.
- Please be aware that New Relic never asks candidates during any part of our interview or offer process to provide personal or financial account information, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information.
New Relic sometimes uses third-party vendors to assist in our talent search. While vendor-specific processes may differ early in the process, you can always expect to interview with a New Relic recruiter and hiring manager before receiving an offer. As stated above, your offer will always come from a @newrelic.com email address, contain a DocuSign link, and ask for your digital signature only. This rule applies even if you are working with a third-party agency that is recruiting under contract with New Relic. You will never be asked for additional personal or financial account information, nor will you be asked to make payments or purchases for any reason. You can confirm the legitimacy of a third-party vendor acting on New Relic’s behalf by contacting resume@newrelic.com.
Watch out for these red flags! These are signs that a job offer or communication is not from New Relic:
- The offer is for a job that you have not had an interview for. New Relic ensures that all applicants have a competitive, equitable, and transparent hiring process.
- The offer comes without you having interviewed with a minimum of two people in live (Zoom) interviews where you can see and speak with the interviewers.
- The interview or offer process requires you to complete multiple take-home assignments or tasks.
- If the interview invitations or final offer do NOT come directly from an @newrelic.com email address. Check the originating domain carefully. For example, do NOT respond to @newrelicusa.com.
- The job offer comes in the form of a call or a voicemail without being followed by an email that includes a link to the offer letter powered by DocuSign.
- The DocuSign offer letter requires any information from you beyond digital signatures. A genuine New Relic offer will not ask you for personal information or payment information.
- The offer requires you to pay for a background check, training, or office equipment. New Relic does not send checks to potential employees for any offer-related expenses, nor does New Relic ask potential employees to supply resources or purchase them through New Relic.
- The offer asks you to purchase your own office equipment; New Relic does not send checks to potential employees for office equipment, ask them to supply it, or require them to purchase it from New Relic.
- The offer asks you for any payment or financial account information (credit card or bank account identifiers), or asks you to purchase gift cards or set up a cryptocurrency wallet.
Whether you’re searching for a job or just browsing social media, we always recommend security and privacy best practices to protect yourself: be cautious about what personal information you share, do not share financial account information with strangers, and be on alert for phishing attempts. Don’t accept social media invitations from accounts you have not verified to be legitimate.
You aren’t in this alone. New Relic’s security team periodically receives reports of fraudulent attempts to impersonate our recruiters by sending fake job offers to people in an effort to collect their sensitive information. When this happens, New Relic reports the spoofed accounts and domain names for removal to protect job seekers.
If you suspect a fake New Relic account has tried to connect with you on LinkedIn or via email, please report it to our Security Team and your local internet crimes bureau (in the US, IC3). And if you suspect a fake profile has tried to connect with you on LinkedIn, report the fake profile to LinkedIn. On LinkedIn, legitimate New Relic recruiters will have a verification badge next to their name on their profile, and when you click on that badge, you will see something like this:
If you receive an interview or offer letter and question its legitimacy, you are welcome to verify by contacting us at resume@newrelic.com.
Thank you for being concerned about data security. Please browse our current openings to apply directly with New Relic.