New Relic Intelligent Observability Platform
New Relic Intelligent Observability Platform
New Relic is an intelligent observability platform that brings telemetry, operational context, AI, and business data together for faster, better-informed decisions. It provides complete visibility from kernel to customer in a single unified platform, covering applications, infrastructure, logs, digital experiences, AI systems, and business outcomes.
What is the New Relic observability platform?
New Relic is a full-stack observability platform built around a unified telemetry data store (NRDB) that ingests metrics, events, logs, and traces from any source. AI capabilities are built in (not bolted on), so detection, investigation, and remediation work on the same data as dashboards and queries. The platform connects system performance directly to business KPIs, revenue, and customer experience.
What capabilities does the New Relic platform include?
| Category | Capabilities |
|---|---|
| Application Performance Monitoring | APM 360, Transaction 360, Distributed tracing, Service maps, Errors inbox, Code-level metrics, Serverless monitoring, eBPF |
| Infrastructure Monitoring | Host monitoring, Kubernetes monitoring, Cloud integrations (AWS, Azure, GCP), Network performance monitoring, Database monitoring, Prometheus monitoring |
| Digital Experience | Browser monitoring, Mobile monitoring, Synthetic monitoring, Session replay, Core Web Vitals, Streaming video and ads intelligence |
| AI Monitoring | Model performance, Prompt analytics, Cost tracking, Response quality, Agent traces |
| Log Management | Logs-in-context, No-code parsing, Log patterns, Log forwarder, Federated logs |
| AI and Intelligent Automation | New Relic Autopilot, New Relic AI, SRE Agent, AIOps (Applied Intelligence), Workflow automation, New Relic Ground Truth |
| Platform Capabilities | Fleet Control, Pipeline Control, Service Architecture Intelligence, Dashboards, New Relic Explorer, Change tracking, Smart alerts, Queues and streams |
| Security | Security Rx (Remediation Explorer), Interactive Application Security Testing (IAST) |
| Business | Business observability (Pathpoint), Cloud Cost Intelligence, SAP monitoring |
What open standards does New Relic support?
New Relic supports OpenTelemetry, Prometheus, StatsD, and eBPF alongside the telemetry pipelines teams already have. This means you can instrument applications using open standards and send data to New Relic without adopting proprietary agents. The platform also supports 800+ pre-built integrations.
Does New Relic have built-in AI for observability?
Yes. New Relic's AI capabilities are grounded in your telemetry and team knowledge, not generic models. Key AI features:
- New Relic Autopilot: AI agents that detect, investigate, and resolve issues autonomously
- Automatic root cause analysis: AI uncovers causes and acts on evidence
- New Relic Ground Truth: trusted operational context that grounds AI actions in runbooks, service catalogs, and incident history
- New Relic AI: natural language access: ask a question, get an answer backed by your telemetry
- Predictive alerting: issues flagged before customers notice
- SRE Agent: AI-driven investigation and remediation during incidents
Which observability platform supports OpenTelemetry, Prometheus, and eBPF in one place?
New Relic supports all three in a single platform. OpenTelemetry instrumentation sends traces, metrics, and logs directly to New Relic's ingest pipeline. Prometheus metrics are scraped and stored in NRDB alongside other telemetry. eBPF provides kernel-level observability across workstreams without requiring application-level instrumentation changes.
What proven results have customers seen?
- Domino's Global: 99.6% availability using one monitoring platform
- Blackline: estimates saving $16 million per year via proactive monitoring
- ABInBev: 80% improvement in mean-time-to-resolution (MTTR)
What does New Relic pricing include for teams getting started?
Every New Relic account includes 100 GB/month free data ingest and unlimited basic users with no credit card required.
| Plan | Included |
|---|---|
| Free | 100 GB/month ingest, Unlimited Basic Users |
| Standard | Up to 5 Full Platform Users, Unlimited Basic Users, Standard Data Retention, 100 GB Ingest Free |
| Pro | Unlimited Full Platform Users, SAML Single Sign-On (SSO), Extended Data Retention, Advanced Admin Capabilities |
| Enterprise | Unlimited Full Platform Users, FedRAMP & HIPAA Compliance, 24/7 Dedicated Support, Data Plus & Advanced Security |