New Relic APM Pricing

All accounts start with a 14-day free New Relic PRO trial

After your New Relic Pro trial ends, you'll automatically move to our free forever New Relic Lite plan. Request a consultation with an APM specialist for a product demo or quote.

Lite

Free

Forever

24hr Data Retention

Forum/Online Support

Pro

$149/mo. per host

Billed annually or $199 month-to-month

Unlimited Data Retention

Transaction Traces

Cross Application Traces

Gold Support

Enterprise

Call

(888) 484-7350

Unlimited Data Retention

Technical Account Manager
and Service SLA

SSO/SAML Supported

Platinum Support

Sign Up for New Relic

Still have questions? Have a dynamic host? Are you a startup?

No need to worry, we will work with you to create a special pricing plan that fits your needs.

Contact Sales

  • Microsoft
  • Nike
  • Groupon
  • NBC
  • rdio
  • SONY
  • Intuit
  • EA
  • FOX
  • Adobe

All accounts start with a 14-day free PRO trial
After your trial, we’ll switch you to our free forever LITE plan.

Feature List Lite
New Relic Users
1
Max Hosts
1
Data Retention
24 Hours
Dedicated Technical Account Manager *
Multi-Account Management *
Service SLAs *
Available Support Level
Forum & Online**

Forum & Online

Initial Response Time
Critical Issues: 24 Hours
Standard Issues 24 Hours
Support Hours
Critical Issues: M-F 6AM - 6PM PST
Standard Issues M-F 6AM - 6PM PST
Communication Methods
Critical Issues: Web or Email
Standard Issues Web or Email
Payment Options
N/A
Feature List Pro
New Relic Users
Unlimited
Max Hosts
Unlimited
Data Retention
Unlimited
Dedicated Technical Account Manager *
Multi-Account Management 3
Service SLAs *
Available Support Level
Gold

Gold

Initial Response Time
Critical Issues: 1 Hour
Standard Issues 6 Hours
Support Hours
Critical Issues: 24/7
Standard Issues M-F 6AM - 6PM PST, Weekends & Holidays: 9AM - 5PM PST
Communication Methods
Critical Issues: Phone
Standard Issues Web or Email
Payment Options
Credit Card, Invoice
Feature List Enterprise
New Relic Users
Unlimited
Max Hosts
Unlimited
Data Retention
Unlimited
Dedicated Technical Account Manager 3
Multi-Account Management 3
Service SLAs 3
Available Support Level
Platinum

Platinum

Initial Response Time
Critical Issues: 1 Hour
Standard Issues 3 Hours
Support Hours
Critical Issues: 24/7
Standard Issues M-F 6AM - 6PM PST, Weekends & Holidays: 9AM - 5PM PST
Communication Methods
Critical Issues: Phone
Standard Issues Web or Email
Payment Options
Invoice


*Application summary metrics are available forever. Granular metrics are available for 3 months. Read more about summary metric retention details.
**Lite users receive support in our Community Forum, while Pro Trial users have access to Online support.

Need more details?     See full features list

Application Monitoring Lite Pro Ent.
Application Response Times 3 3 3
Application Histrograms & Percentiles** 3 3 3
Most Time Consuming Transactions 3 3 3
Access to plugins from our Open Platform 3 3 3
Performance of External Services 3 3 3
Integrated Collaboration Tools (JIRA, PagerDuty, HipChat, & more) 3 3 3
Transaction Tracing * 3 3
Cross Application Tracing * 3 3
Track Key Business Transactions * 3 3
Transaction Breakdown * 3 3
Stack Trace Details * 3 3
X-Ray Sessions * 3 3
Thread Profile * 3 3
JVM Performance Analyzer (Java) * 3 3
Application Map * 3 3
Time Comparisons * 3 3
Access to Performance Data API * 3 3
Deployment Analysis, History, and Comparison * 3 3
Database Monitoring Lite Pro Ent.
Time Spent in Database Calls 3 3 3
Database Call Response Time and Throughput * 3 3
Top Database Operations * 3 3
SQL Query Analysis * 3 3
Slow SQL Report * 3 3
Infrastructure Monitoring Lite Pro Ent.
Server Resources Monitoring 3 3 3
Analysis of CPU, Disk, Memory, and Network 3 3 3
Summary Server Process Metrics 3 3 3
Background Tasks * 3 3
Background Jobs Transaction Analysis * 3 3
Availability & Error Monitoring Lite Pro Ent.
Application Availability Monitoring and Alerting 3 3 3
Incident Detection and Alerting 3 3 3
Error Detection, Alerting and Analysis 3 3 3
Reports Lite Pro Ent.
App Speed Index 3 3 3
Custom Dashboards * 3 3
Deployments * 3 3
Availability * 3 3
Scalability * 3 3
Capacity * 3 3
SLA * 3 3
Security Lite Pro Ent.
SOC 2 Audited Service 3 3 3
TRUSTEe Certified Service 3 3 3
US/EU Safe Harbor Certified Service 3 3 3
Configurable Security Settings & Data Obfuscation 3 3 3
SSO/SAML * 3 3
Common Questions
What is a server/host? How does New Relic define those?

A server/host is either a physical or a virtual machine instance running a single copy of an OS. We distinguish hosts by their unique host names.

How does the subscription plan work?

Annual Billing (The Best Price) - We charge your credit card each month for a year for a committed number of servers. You can increase this server number at any time and charges will adjust with the next monthly bill. Your account will automatically renew at the end of the year unless you change your subscription. If you cancel service or downgrade to a lower level of service or fewer hosts during your commitment year, you will be charged a penalty equal to 3 months of service.

Monthly Host Billing (The Shortest Commitment) - We charge your credit card each month for a specified number of servers. You can change this number at any time and your billing will adjust with your next monthly bill. You can cancel service or downgrade to a lower level of service without penalty. Your account will automatically renew each month unless you change your subscription.

What if I want to cancel my service?

No problem. If you decide New Relic isn’t for you, simply cancel before your next billing period. You won’t be charged for the next month of service.

If you’re on an Annual Plan, a cancellation penalty equal to three-month’s of service will be applied.

If you’re on an On-Demand Plan, you’ll be charged for the hours your applications were connected to New Relic Service during the month in which you cancel.

Can I try New Relic before I buy it?

Yes. You’ll receive a unique New Relic Agent after creating an account and once you deploy the agent, your 14 day trial of New Relic Pro begins. If you don’t buy after your trial, your account automatically downgrades to Lite (Free Forever).

If you’re hesitant to load the agent into your Production environment, try New Relic in Staging, or even load it on your local machine if you’re running a Dev instance there (sort of “Try it, before you try it, before you buy it”). It loads the same and provides the same types of data about any environment on any host.

How to remove New Relic from my application?

Unplugging is easy; Simply remove our Agent extension from your application and all the great New Relic stuff is gone, too. And we will be sad.

How do I upgrade?

You can upgrade any time by clicking the “Upgrade” button within the New Relic app. If you forget and try to add more servers than you’re already paying for, we’ll let you know and take you to the easy upgrade page, where you can confirm what you need.

What if I upgrade (or downgrade) in the middle of the month?

Your new service begins immediately. Pay the new monthly rate on the next scheduled bill and just continue payments on the same day each month as before.

I am an existing customer with a Lite Subscription, what happens to my account with your new pricing structure?

There will be no changes to your account, or to the features available to you with our new pricing structure.

I am an existing customer with a Standard Subscription, what happens to my account with your new pricing structure?

You can continue to user your existing Standard subscription without incurring any changes to your pricing or available feature list. Changes will only take place if you chose to add more hosts to your existing plan. Adding more hosts will require you to migrate to one of New Relic's new pricing plans, details are listed above.

I am an existing customer with a Pro Subscription, what happens to my account with your new pricing structure?

There will be no changes to your account, or to the features available to you with our new pricing structure.

If I am a Startup or Small Business customer and my employee count exceeds the maximum amount during my contract, what happens?

If your employee count exceeds the maximum allowance for your subscription level during your contract, there will be no immediate additional costs or penalties. A New Relic sales representative will contact you to discuss your future requirements.

If I am a Startup or Small Business customer and my host count exceeds the maximum allowed during my contract, what happens?

If your host count exceeds the maximum allowance for your subscription level during your contract, there will be no immediate additional costs or penalties. A New Relic sales representative will contact you to discuss your future requirements.

What is Multi-Account Management?

For Pro and Enterprise subscriptions, you have access to Multi-Account Management which allows account owners to create sub-accounts for different applications. This is useful, for example, to limit users so they can view specific applications and not others. A New Relic account serves as the parent account with its own license key. Sub-accounts have their own license keys to keep the sub-accounts and parent accounts from sharing any application data.

What is the criteria for a Critical Support Issue?

Each New Relic Support package (Platinum, Gold, and Silver) has unique support response times and channels for Critical and Standard Support issues. A Critical Support Issues is classified when you, the customer, experiences one or more of the following:

  • Application Crash: You believe the New Relic Agent is crashing or significantly impacting the performance of your applications
  • Data Unavailability: Applications are not reporting data to the New Relic Application
  • Site Unreachable: The inability to access the New Relic Dashboard
How does New Relic's data retention work?

New Relic's data retention varies depending on your subscription package. You can find full retention details broken out by subscription on our Data Retention Docs Site.

What is the criteria for a Standard Support Issue?

Each New Relic Support package (Platinum, Gold, and Silver) has unique support response times and channels for Critical and Standard Support issues. Standard Support issues are classified as everything outside of Critical (See What is the criteria for a Critical support Issue).

I'm already using New Relic and I have a question. Help?

You can get in touch with us by visiting our support site.

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