New Relic APM Pricing.

All accounts start with a 14-day free trial.

Essentials

$75USD/month*

Effectively $0.10/hour

Per host with annual subscription

  • 3 Days of Metrics
  • Throughput, Response Times, and Error Rates
  • Detailed Transaction, Error, and SQL Traces
  • Alerting and Custom Dashboards
  • Analytics Filtering Capabilities
  • Online Support Only
  • *Promotional pricing available for a limited time

Advanced Performance Analytics

3 days of event data retention. Troubleshoot issues in production via ad hoc querying.

Pro

$149USD/month

Effectively $0.20/hour

Per host with annual subscription

  • 90 Days of Metrics
  • All Features of APM Essentials
  • Monthly SLA Reports and Deployment Tracking
  • JVM Monitoring and Service Topology Maps
  • Thread Profiler and X-ray Sessions
  • High Security Mode and Single Sign-On
  • Premium Support

Advanced Performance Analytics

8 days of event data retention. Dissect performance errors and latency issues over the last week via ad hoc querying.

All accounts start with a 14-day free New Relic Pro trial.

After your Pro trial ends, you'll automatically move to our Lite plan. It's free, no credit card required. 
Have a dynamic host? Contact our sales team to discuss pricing options for cloud-based environments.

Sign Up for free trial   Contact Sales

Running in the cloud?

New Relic APM is charged on a per-host per-month basis. However, to help customers scale along with demand, we measure one "fully used" host as a bucket of 750 hours of host run-time per-month.

Pricing breakdown illustration

Capabilities

Lite Essentials Pro
APM Key Features      
Throughput, Response Times, and Error Rates
External Services Metrics
Database Metrics and SQL Traces
Filterable Error Analytics and Traces
Transaction Metrics and Traces
Monthly SLA Reports and Deployment Tracking
Deep JVM Monitoring
Thread Profiler and X-ray Sessions
New Relic Platform
Alerting
Customizable Dashboards
New Relic Data APIs
Alerting Integrations: PagerDuty, Slack, etc.
Service Topology Maps
Ticketing Integrations: JIRA, Pivotal, etc.
Multi-account Management
SSO/SAML Integration
Additional Capabilities
Unlimited New Relic Users
SOC 2 Audited Service
Performance SLAs
Questions

What is a server/host? How does New Relic define those?

A server/host is either a physical or a virtual machine instance running a single copy of an OS. We distinguish hosts by their unique host names.

Do Docker container instances count as hosts?

No, Docker container instances do not count as hosts for licensing purposes. We license by the number of hosts—physical servers and/or virtual machines—on which those containers run.

How does the subscription plan work?

Annual Billing (The Best Price) - We charge your credit card each month for a year for a committed number of servers. You can increase this server number at any time and charges will adjust with the next monthly bill. Your account will automatically renew at the end of the year unless you change your subscription. If you cancel service or downgrade to a lower level of service or fewer hosts during your commitment year, you will be charged a penalty equal to 3 months of service.

Monthly Host Billing (The Shortest Commitment) - We charge your credit card each month for a specified number of servers. You can change this number at any time and your billing will adjust with your next monthly bill. You can cancel service or downgrade to a lower level of service without penalty. Your account will automatically renew each month unless you change your subscription.

What if I want to cancel my service?

No problem. If you're on a month-to-month plan and decide New Relic isn't for you, simply cancel before your next billing period. You won't be charged for the next month of service.

If you're on an On-Demand Plan, you'll be charged for the hours your applications were connected to New Relic Service during the month in which you cancel.

Can I try New Relic APM before I buy it?

Yes. After creating an account, you will choose the particular server-side language agent, and given a unique license key for your account. Once you deploy your first agent, your 14 day trial of New Relic APM Pro begins. If you don't buy after your trial, your account automatically downgrades to Lite (Free Forever).If you're hesitant to load the agent into your Production environment, try New Relic in Staging, or even load it on your local machine if you're running a Dev instance there. It loads the same and provides the same types of data about any environment on any host.

How do I remove New Relic from my application?

Unplugging is easy; Simply remove our Agent extension from your application and all the great New Relic stuff is gone, too. And we will be sad.

How do I upgrade?

You can upgrade any time by clicking the "Upgrade" button within the New Relic app. If you forget and try to add more servers than you're already paying for, we'll let you know and take you to the easy upgrade page, where you can confirm what you need.

What if I upgrade (or downgrade) in the middle of the month?

Your new service begins immediately. Pay the new monthly rate on the next scheduled bill and just continue payments on the same day each month as before.

What is Multi-Account Management?

For Pro and Enterprise subscriptions, you have access to Multi-Account Management which allows account owners to create sub-accounts for different applications. This is useful, for example, to limit users so they can view specific applications and not others. A New Relic account serves as the parent account with its own license key. Sub-accounts have their own license keys to keep the sub-accounts and parent accounts from sharing any application data.

What is the criteria for a Standard vs. Critical Support Issue?

Each New Relic Support package (Platinum, Gold, and Silver) has unique support response times and channels for Critical and Standard Support issues. A Critical Support Issues is classified when you, the customer, experiences one or more of the following:

  • Application Crash: You believe the New Relic Agent is crashing or significantly impacting the performance of your applications.
  • Data Unavailability: Applications are not reporting data to the New Relic Application.
  • Site Unreachable: The inability to access the New Relic Dashboard.

If the issues are not classified as any of the three above, you will receive support according to your support plans Standard Support Issue response time.

Does New Relic offer special programs or discounts for non-profit customers?

Yes! Qualifying 501(c)(3) non-profit organizations are eligible to receive up to 5 hosts of New Relic Web APM Pro for free with significant discounts thereafter. Learn more.

I'm already using New Relic and I have a question. Help?

You can get in touch with us by visiting our support site.

Still have questions?

Talk to one of our specialists.

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