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The Three Dimensions of Monitoring Digital Customer Experience

Understanding the elements that go into the monitoring of the digital customer experiences you deliver


Every interaction a customer has with your website, mobile app, or other digital touchpoint is a critical moment for your business. Modern development and operations teams can no longer limit themselves to just building and managing their part of the stack, though. You need to see how your work impacts customers and, ultimately, your overall business. To do so, you need visibility into the entire environment—from the end user to your backend services, and how each aspect is performing at all times.

 

Read this ebook now to learn:

  • A precise definition of the term “digital customer experience”
  • The three dimensions of DCX you need to monitor in order to deliver optimal service-level quality
  • The vital metrics and KPIs you need to track throughout your stack, and how to manage this sea of data
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