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Schedule O: Solution Offering Terms: New Relic University Training


a)      Services

A Training Services Representative (“TSR”) may provide education or technical training related services, at Customer’s request, exclusively related to Customer’s subscription for the New Relic Products. Training Services may include coverage on any combination of the New Relic Products or offerings in the following categories: 

        i.    New Relic APM for Developers: Troubleshooting Application Performance ;

        ii.    New Relic for Ops;

        iii.    New Relic Browser;

        iv.    New Relic Synthetics;

        v.    New Relic Mobile;

        vi.    New Relic Insights;

        vii.    New Relic Labs for assistance with troubleshooting using sample applications; or

        viii.    NRU Certified Performance Pro Prep Workshop

New Relic sells subscription access to TSRs in incremental units of 16 hours, which shall be designated in the applicable Order Form. Training Services may be performed onsite at Customer’s facility or performed remotely at New Relic’s discretion.

Remotely delivered training will be conducted in maximum 3 hour increments to be determined by New Relic.

Training should be scheduled in advance with a minimum notice period of 4 weeks.

Onsite trainings will be delivered in 8 hour increments. Training scheduling requests for more than 8 hours must be conducted on consecutive days at one location, with any exceptions approved in advance by New Relic. Notwithstanding Section 3 of the Terms, TSR travel and expenses are included in the list price for New Relic University Training services.

NRU will provide customer with training schedule prior to remote or onsite sessions.

b)      General Assumptions

        i.    TSRs shall perform the Training Services during the business hours of 9:00am to 6:00pm (with a one (1) hour break for the TSR in the event of a full business day commitment), Monday through Friday in Customer’s local time zone, unless otherwise agreed upon in writing by the parties.