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New Relic, Inc.
Supplemental Package Terms and Conditions

Last Updated: February 7, 2017

This New Relic Supplemental Package Terms and Conditions (the “Terms”), together with any applicable Order Form(s), governs New Relic’s provision of the Supplemental Package to the Customer. Customer may place orders for the Supplemental Package (as further defined below) under these Terms, by submitting separate Order Form(s). Capitalized terms used below, but not defined herein, shall have the meaning ascribed to such terms in the separate agreement for the New Relic digital intelligence platform products purchased by Customer (the “New Relic Products”) and/or applicable Order Form. In the event of any conflict between these Terms and the agreement for the New Relic Products, these Terms shall govern the provision of the Supplemental Package.

These Terms shall become binding once Customer signs the Order Form in the manner provided by New Relic. These Terms do not have to be signed in order to be binding. By signing the Order Form, Customer assents to these Terms and represents that (1) Customer has read, understands, and agrees to be bound by these Terms, (2) Customer is of legal age to form a binding contract with New Relic, and (3) Customer has the authority to enter into these Terms on behalf of the company or other organization that is named as Customer, and to bind that entity to these Terms.

New Relic reserves the right to amend these Terms from time-to-time, in whole or in part, in which case the updated Terms shall supersede the prior version. New Relic will also update the “Last Updated” date at the top of the Terms. Any changes to the Terms will be effective immediately for new customers and, for all other customers, any changes to the Terms will be effective thirty (30) days after posting notice of such changes. New Relic may require you to provide consent to the updated Terms in a specified manner before further use of the Supplemental Package is permitted. If Customer does not agree to any change(s) after receiving a notice of such change(s), Customer shall stop using the Supplemental Package. Otherwise, Customer’s continued use of the Supplemental Package constitutes acceptance of such change(s). Please check the website that contains these Terms regularly to view New Relic’s then-current terms and conditions for Supplemental Package.

1. Supplemental Packages. New Relic will provide to the Customer product support and training service packages (collectively, “Supplemental Package(s)”) as detailed in the Schedule(s) set forth below, and as specified in one or more Order Form(s) executed by the parties. The Supplemental Package shall not constitute, nor be deemed to be included within, the New Relic Products.

2. Scheduling. Customer must schedule any requests of New Relic resources under the Supplemental Package within ninety (90) days of signing an Order Form and at least six (6) months prior to the Renewal Date and/or Expiration Date for the Commitment Term indicated on the Order Form or Customer is at risk of not being able to schedule New Relic resources as a part of the Supplemental Package. In the event Customer does not timely schedule such use, New Relic resources will be allocated on an as-available basis; if New Relic determines, in its sole discretion, that there is not enough time or resources available to complete the task(s) prior to the Renewal Date and/or Expiration Date for the Commitment Term indicated on the Order Form, New Relic will have no liability to Customer. If Customer does not fully utilize, request or receive the resources listed in the period set forth in the Order Form, any remaining, or any unused portion remaining thereof, will be forfeited at the end of such period and no refund will be provided to Customer. Subject to the foregoing, any Supplemental Package in an Order Form, or any unused portion thereof, not utilized by Customer by the earlier of: (i) the one-year anniversary date of the Order Form Effective Date for the Supplemental Package in question, or (ii) any expiration of an active paid Commitment Term for the New Relic Products, shall be forfeited and no refund will be provided to Customer.

3. Travel and Expenses. New Relic will invoice Customer separately for travel and expenses related to Supplemental Package and in accordance with New Relic’s standard travel and expense guidelines. Customer will reimburse New Relic for travel and expense costs and any out-of-pocket expenses incurred by New Relic in connection with New Relic’s travel to Customer’s premises for performance of Supplemental Package. New Relic will provide Customer with reasonably detailed invoices for such expenses. New Relic will invoice Customer monthly in arrears for such expenses. Customer will reimburse New Relic within thirty (30) days of the invoice date.

4. Customer Reference. New Relic may publish Customer’s name and/or logo to indicate that Customer is a user of the New Relic Supplemental Package upon the prior written approval of Customer.

5. Ownership and Licenses. Customer agrees that all intellectual property rights, including all copyrights, patents, trademarks, service marks and trade secrets and any technique and know-how of general applicability, in the Supplemental Package are solely the property of New Relic or its licensors, and that any confidential or proprietary information relating to the Supplemental Package will be deemed New Relic confidential information, which will not be disclosed to any third party. Customer may not remove, alter or obscure any copyright or other proprietary rights notices marked on any portion of the Supplemental Package. If Customer participates in the creation of any portion of the Supplemental Package, Customer expressly waives, and hereby assigns to New Relic, any and all right title and interest, including any and all intellectual property rights that Customer may acquire, in the Supplemental Package, except for the licenses expressly granted in these Terms and any pre-existing intellectual property belonging to Customer.

6. Term. These Terms will commence on the Order Form Effective Date of the applicable Order Form and will continue until otherwise terminated in accordance with the applicable Schedule or as specified in Section 8 below.

7. Warranty. New Relic will perform the Supplemental Package in a professional and workmanlike manner. EXCEPT FOR THE FOREGOING WARRANTY, THE Supplemental Package OR ANY OTHER PRODUCT OR SERVICE PROVIDED BY NEW RELIC UNDER THESE TERMS ARE PROVIDED AS-IS, TO THE FULL EXTENT PERMITTED BY LAW, THE WARRANTIES SET FORTH IN THIS SECTION ARE NEW RELIC’S EXCLUSIVE WARRANTIES AND ARE IN LIEU OF ALL OTHER WARRANTIES, CONDITIONS, UNDERTAKINGS OR TERMS OF ANY KIND, EXPRESS OR IMPLIED, WRITTEN OR ORAL, BY OPERATION OF LAW, ARISING BY STATUTE, COURSE OF DEALING, USAGE OF TRADE OR OTHERWISE, INCLUDING, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, LACK OF VIRUSES, TITLE, NON-INFRINGEMENT, ACCURACY OR COMPLETENESS OF RESPONSES OR RESULTS.

8. Limitation of Liability. UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY, TORT (INCLUDING STRICT LIABILITY OR NEGLIGENCE), CONTRACT OR OTHERWISE, WILL NEW RELIC BE LIABLE TO CUSTOMER, OR ANY OTHER PERSON OR ENTITY, FOR ANY LOSS OF USE, REVENUE OR PROFIT, LOST OR DAMAGED DATA, OR OTHER COMMERCIAL OR ECONOMIC LOSS OR FOR ANY OTHER INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES WHATSOEVER IN CONNECTION WITH THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF SUCH DAMAGES ARE FORESEEABLE. IN NO EVENT WILL NEW RELIC’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS FOR THE SUPPLEMENTAL PACKAGES EXCEED THE FEES THAT THE CUSTOMER PAID TO NEW RELIC IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE INCIDENT CREATING LIABILITY.

9. Termination.

9.1 Termination. Either party may terminate Supplemental Package: (a) under an Order Form in the event of a material breach of these Terms by the breaching party that is not cured within thirty (30) days of written notice thereof from the non-breaching party; or (b) these Terms and all Order Forms immediately upon written notice if the other party ceases doing business or is the subject of a voluntary or involuntary bankruptcy, insolvency or similar proceeding, that is not dismissed within sixty (60) days of filing. Customer’s failure to pay the fees for the Supplemental Package specified in an applicable Order Form will constitute a material breach of these Terms.

9.2 Effect of Termination. Upon termination by Customer for New Relic’s uncured material breach of any provisions of these Terms and upon written request from the Customer, New Relic will refund to Customer any unused, prepaid fees for the Supplemental Package from the date of Customer’s written termination notice. Upon termination by New Relic for Customer’s material breach of any provisions of these Terms, Customer will pay New Relic for all Fees that accrued prior to the termination date and all Fees that would have continued to accrue through the end of the then current term of the Order Form had it not been terminated due to Customer’s breach.

10. Miscellaneous. These Terms and any disputes arising out of or related hereto will be governed by and construed in accordance with the laws of the State of California, without giving effect to its conflicts of laws rules or the United Nations Convention on the International Sale of Goods. With respect to all disputes arising out of or related to these Terms, the parties consent to exclusive jurisdiction and venue in the courts located in San Francisco (if state court) or the Northern District of California (if federal court). These Terms, together with any applicable Order Form and the agreement for the New Relic Products, constitute the entire and exclusive agreement between New Relic and Customer with respect to the Supplemental Package and supersede and replace any other agreements, terms and conditions applicable to the Supplemental Package. Any terms stated in any purchase order delivered to New Relic by the Customer shall have no effect. These Terms create no third party beneficiary rights. New Relic’s failure to enforce a provision is not a waiver of its right to do so later. If a provision is found unenforceable the remaining provisions of these Terms will remain in full effect and an enforceable term will be substituted reflecting New Relic’s intent as closely as possible. Customer may not assign any of its rights in these Terms, and any such attempt is void, but New Relic may assign its rights to any of its affiliates or subsidiaries, or to any successor in interest of any business associated with the Supplemental Package. Customer and New Relic are not legal partners or agents; but rather have an independent contractor relationship. New Relic will not be responsible for any failure to perform or delay in performing any of its obligations under these Terms where and to the extent that such failure or delay results directly or indirectly from an event beyond New Relic’s reasonable control.

PREMIUM SUPPORT SCHEDULE
(the “Premium Support Schedule”)

This Premium Support Schedule is subject to the Terms and is incorporated by reference. If Customer does not fully utilize, request or receive the Supplemental Package listed in the period denominated in each item below, any remaining resources, or any unused portion remaining thereof, will be forfeited at the end of such period and no refund will be provided to Customer. Subject to the foregoing, the Supplemental Package described in this Subscription Schedule, or any unused portion thereof, not utilized by Customer by the earlier of: (i) the one-year anniversary date of the Order Form Effective Date for the Supplemental Package in question, or (ii) any expiration of an active paid Commitment Term for the New Relic Products, shall be forfeited and no refund will be provided to Customer.

The provisions indicated below shall apply to Customer to the extent that such package is specified in the executed Order Form between the Customer and New Relic.

A. Premium Support

The following is included as part of this New Relic Premium Support package:

  1. Designated Customer Success Manager. Customer Success Manager (“CSM”) will drive the overall planning and strategy set forth by Customer with the New Relic account team.
    1. CSM Coverage: The CSM will provide coverage to the Customer from 9am-5pm local time Monday through Friday (excluding local holidays) within most time zones in the United States, unless otherwise noted.
    2. Customer Success Plan: CSM will work with the Customer to identify and capture goals, key performance indicators (“KPI”), training plan and engagement milestones (collectively, the “Customer Success Plan”).
    3. KPI Report: CSM will track performance against KPIs defined in Customer Success Plan and report progress and identify impact quarterly.
    4. Product and User Maturity Report: CSM will track and report the Customer usage of New Relic Products on a quarterly basis, identifying recommendations to align usage with leading practices.
    5. Executive Business Review: Annual review with the Customer sponsor and identified executives, New Relic executive and CSM. CSM will provide assessment of New Relic’s impact on the Customer business based on goals and the KPIs identified in Customer Success Plan and facilitate an executive discussion of future strategy with the Customer and New Relic.
    6. Customized Newsletter: The CSM will publish a quarterly newsletter, highlighting news that is deemed relevant to the Customer by the New Relic account team.
  2. Designated Key Account Manager. Key Account Manager (“KAM”) will act as the New Relic Support liaison, providing multiple communication forums and engaging other New Relic resources, as needed.
    1. Designated KAM plus access to a team of support resources who monitor issues, provide coverage 6am-5pm PST Monday through Friday (excluding holidays) and manage timely support ticket escalation and resolution.
    2. Agent Version Governance: If applicable, KAM will proactively review agent release notes with Customer, provide guidance and assistance to help the Customer maintain a consistent global deployment.
    3. Ticket Reviews and Office Hours: KAM and/or the CSM will conduct meetings with Customer as needed to discuss open issues, track critical milestones and discuss ad hoc questions regarding the Customer’s implementation.
  3. Response-time SLAs with support queue priority
    1. Three (3) hour initial response for non-critical issues, one (1) hour initial response for Critical issues; defined as Customer’s business operations are severely impacted due to New Relic with no available workaround; or there is a critical security issue. (“Critical”).
    2. Priority routing of the Customer’s support tickets.
  4. Quarterly Business Reviews: New Relic’s account team (including CSM and KAM) will hold quarterly Customer meeting to review progress against Customer Success Plan and business value of Customer investment in New Relic.

B. Premium Plus Services

In addition to the features of the Premium Support package as set forth above, the following is included as part of this New Relic Premium Plus package:

  1. Bi-Annual Executive Business Review: Executive business review detailed above, conducted two (2) times per year with Customer and New Relic executives.
  2. Product Roadmap Review: A periodic review with Customer of the New Relic Product roadmap.
  3. On-site Performance Issues Support: Subject to the Terms, New Relic will provide Customer with up to four (4) days of on-site assistance at Customer’s premises during the Commitment Term: (i) with a New Relic resource to assist Customer with performance issues upon thirty (30) days written notice; (ii) to assist Customer, through the use of the New Relic Products, to identify the root cause of performance problems; or (iii) to assist Customer with adding custom instrumentation and extensions that are designed to facilitate the identification and resolution of performance issues. Customer must schedule assistance in two (2) day increments.
  4. Product Training: Subject to the Terms, New Relic University will deliver training on New Relic Products either via a two (2) day on-site training at Customer’s premises -or- sixteen (16) hours of virtual remote training. Customer to identify which New Relic Products to include in the training.
  5. Technical Architect Office Hours: New Relic will provide a virtual office hour once a month during the Commitment Term. The virtual office hour session will be sixty (60) minutes in length, be unstructured to drive collaborations and allow for general Q&A during which Customer’s representatives may ask general questions regarding the New Relic products or Customer-specific implementation questions.
  6. Application Performance Audit Report: New Relic will provide one (1) APM audit performance audit report every other month on one (1) Customer web application during the Commitment Term (“Application Performance Audit Report”), as identified by Customer and agreed with New Relic in advance of audit. Audit reports may consist of:
    1. Analysis of selected application
    2. Detailed issue analysis to uncover and report on potential issues of the application
    3. If applicable, suggestions and possible next steps based on the detailed issue analysis
  7. Assistance with Performance Troubleshooting. New Relic will guide the Customer through virtual troubleshooting sessions, highlighting the New Relic Product features that are relevant to identifying Customer’s critical performance problems. Customer may request a total of two (2) troubleshooting sessions per year; each troubleshooting session will not exceed two (2) hours in length and Customer must request troubleshooting at least thirty (30) days before the scheduled session.
  8. Customized Workshop. New Relic will provide the Customer with up to two (2) days of customized workshops (related to New Relic Products) within the Commitment Term. The workshops will focus on areas that may include: specific Customer needs, training and guidance on best practices, product education, deep dive discussions on the New Relic Products and options for customization. Workshops will either be delivered on-site at Customer’s premises or remotely upon request by Customer, and may consist of hands-on training or breakout sessions. If delivered on-site, (a) travel and expenses will be invoiced to the Customer in accordance with the Terms and (b) Customer must schedule workshop sessions for the full two (2) day period.
  9. Implementation Services. During the Commitment Term, Customer may select one (1) of the following options (a), (b), or (c):
    1. APM QuickStart
    2. Synthetics Scripting QuickStart
    3. Insights QuickStart
    The implementation services are described in the Implementation Services Descriptions Exhibit set forth below.

IMPLEMENTATION SERVICES DESCRIPTIONS
EXHIBIT

This Implementation Services Description Exhibit is subject to the Premium Support Schedule and the overall Terms and is incorporated by reference. If Customer does not fully utilize, request or receive the Implementation Services listed in the period denominated in each item below, any remaining resources, or any unused portion remaining thereof, will be forfeited at the end of such period and no refund will be provided to Customer. Subject to the foregoing, the Implementation Services described in this Exhibit, or any unused portion thereof, not utilized by Customer by the earlier of: (i) the one-year anniversary date of the Order Form Effective Date for the Premium Plus Package in question, or (ii) any expiration of an active paid Commitment Term for the New Relic Products, shall be forfeited and no refund will be provided to Customer.

The provisions indicated below shall apply to Customer to the extent that Premium Plus package is specified in the executed Order Form between the Customer and New Relic.

1. APM QuickStart. APM QuickStart package will be delivered during a continuous period, beginning on a date mutually agreed upon by New Relic and the Customer. If Customer does not fully-utilize the specific tasks detailed below during such period, any remaining services will be forfeited. The following tasks are included as part of this APM QuickStart package:

  1. Product Training. A New Relic Solution Architect will spend up to two (2) days to train Customer on the key features of all purchased New Relic Products (APM, Browser, Server, Mobile, Plugins).
    1. New Relic will assist Customer to determine if New Relic Agents are up-to-date. If New Relic Agents are out of date, New Relic will suggest Customer to upgrade New Relic Agents.
  2. Implementation. New Relic resource will spend up to three (3) days assisting Customer in the implementation activities listed below at Customer’s direction.
    1. New Relic will assist Customer to automate distribution of the New Relic APM, Mobile and Server Monitoring Agent (as applicable); and
    2. New Relic will assist Customer to identify key plugins to address monitoring gaps and assist Customer to deploy up to one (1) existing plugin from New Relic Plugin Central.
  3. Advanced Configuration. New Relic will provide up to four (4) days of assistance to Customer so that its users may configure New Relic Products for enhanced functionality and performance in line with the tasks listed below:
    1. Configuration assistance with New Relic Browser and APM Agents for optimal performance and functionality, including Apdex configuration, manual javascript injection (when required) and whitelist definition(s);
    2. Configuration assistance with up to five (5) New Relic Alert policies (if applicable);
    3. Assist Customer with the creation up to three (3) custom dashboards (if applicable); and
    4. Configuration assistance with up to ten (10) Key Transactions (if applicable).
  4. Wrap-up. New Relic will spend up to one (1) day to provide an engagement wrap-up report. The wrap-up report may outline suggestions and benefits for the Customer’s usage of New Relic Products on a broader scale throughout Customer’s organization.

2. Synthetics Scripting QuickStart. Synthetics Scripting QuickStart will be delivered during a continuous period, beginning on a date mutually agreed upon by New Relic and the Customer. If Customer does not fully-utilize the specific tasks detailed below during such period, any remaining services will be forfeited. The following tasks are included as part of this Synthetics Scripting QuickStart:

  1. Script Creation or Migration for Synthetics. New Relic will assist Customer to either create or migrate up to thirty (30) scripts, with a maximum of five (5) steps each, for use with the New Relic Synthetics product or in migrating Customer scripts from Customer’s existing synthetics provider to the New Relic Synthetics product, as applicable. New Relic will assist the Customer to: define scope, create, and test the scripts. The requirements and specifications for such scripts shall be detailed in a subsequently prepared Statement of Work (the “Statement of Work”).
  2. Training and Best Practices. New Relic will provide Customer with up to two (2) hours of training and best practices that are designed to enable the Customer’s users to retain the benefits obtained from this package and to optimize its transition to or use of the New Relic Synthetics product.

3. Insights QuickStart. The Insights QuickStart package will be delivered during a continuous period, beginning on a date mutually agreed upon by New Relic and the Customer. If Customer does not fully-utilize the specific tasks detailed below during such period, any remaining services will be forfeited. The following tasks are included as part of this New Relic Insights QuickStart package:

  1. Insights Business Discovery. New Relic will conduct a discovery session, with a scope for one (1) Customer application, with Customer’s business stakeholders (the “Discovery Session”). Customer is responsible for:
    1. Ensuring reasonable access to such stakeholders to determine the Customer’s goals for use of the New Relic Insights product, and dashboarding needs; and
    2. Identifying up to ten (10) performance indicators that Customer may desire to retain to meet the business requirements of the Customer.
  2. Custom Attribute Implementation Assistance. New Relic will assist Customer users to instrument up to ten (10) performance indicators from the one (1) application to the New Relic Insights product.
  3. Dashboard Assistance. Based upon the dashboarding needs identified in the Discovery Session, New Relic will assist Customer to build up to five (5) custom dashboard for Customer’s use within the New Relic Insights product.
  4. Training and Best Practices. New Relic will provide Customer with up to two (2) hours of training and best practices focused on the New Relic Insights product. The training will focus on New Relic Insights product concepts, NRQL queries, and building dashboards and data applications.

NEW RELIC UNIVERSITY (“NRU”) SCHEDULE
(the “New Relic University Schedule”)

This New Relic University Schedule is subject to the Terms and is incorporated by reference. If Customer does not fully utilize, request or receive the Supplemental Package listed in the period denominated in each item below, any remaining resources, or any unused portion remaining thereof, will be forfeited at the end of such period and no refund will be provided to Customer. Subject to the foregoing, the Supplemental Package described in this Subscription Schedule, or any unused portion thereof, not utilized by Customer by the earlier of: (i) the one-year anniversary date of the Order Form Effective Date for the Supplemental Package in question, or (ii) any expiration of an active paid Commitment Term for the New Relic Products, shall be forfeited and no refund will be provided to Customer.

The provisions indicated below shall apply to Customer to the extent that such package is specified in the executed Order Form between the Customer and New Relic.

  1. New Relic University Private Training. New Relic will provide to Customer the training services (the “New Relic University Private Training” or “NRU Private Training”) as specified in one or more Order Form(s) executed by the parties. The NRU Private Training shall not constitute, nor be deemed to be included within, the New Relic Products.
  2. Scheduling. Customer must schedule NRU Private Training within 6 weeks of signing an Order Form and at least 6 months prior to the Renewal Date and/or Expiration Date for the Commitment Term indicated on the Order Form or Customer is at risk of not being able to schedule New Relic resources for such NRU Private Training. In the event Customer does not timely schedule such use, New Relic resources will be allocated on an as-available basis; if New Relic determines, in its sole discretion, that there is not enough time or resources available to complete the task(s) prior to the Renewal Date and/or Expiration Date for the Commitment Term indicated on the Order Form, New Relic will have no liability to Customer. If Customer does not fully utilize, request or receive the NRU Private Training listed in the period set forth in the Order Form, any remaining NRU Private Training, or any unused portion remaining thereof, will be forfeited at the end of such period and no refund will be provided to Customer. Subject to the foregoing, any NRU Private Training in an Order Form, or any unused portion thereof, not utilized by Customer by the earlier of: (i) the one-year anniversary date of the Order Form Effective Date for the NRU Private Training in question, or (ii) any expiration of an active paid Commitment Term for the New Relic Products, shall be forfeited and no refund will be provided to Customer.
  3. Rescheduling or Failure to Show. In the event that Customer reschedules NRU Private Training at least one week in advance of NRU Private Training scheduled in accordance with Section 2 above, New Relic shall make commercially reasonable efforts to reschedule the NRU Private Training to an alternative date within the Commitment Term indicated on the Order Form. Customer agrees that any failure to reschedule NRU Private Training at least one week in advance shall result in forfeiture of the Fees associated with the NRU Private Training. Customer shall not be accorded a right to reschedule or receive any refund for any scheduled NRU Private Training where the Customer’s employees fail to show or otherwise be present.
  4. Term. These Terms will commence on the Order Form Effective Date of the applicable Order Form and will continue until otherwise terminated in accordance with the Order Form or as specified in Section 9 above.

NRU Private Training

Training Offering

Training Price

Training Delivery

*Private instructor-led training delivered as:

  • 16 hours (2 days) delivered on-premise or virtual

NRU will coordinate with customer to plan and schedule training delivery

$10,000

Point in Time - Delivered within 12 months of purchase

*NRU Private Training can cover all New Relic products and includes lab activities with practice on demo systems and sample applications. It is designed to jumpstart New Relic users through discovery and practice, and empowers new users to immediately realize investment value from their digital business application. Ample time is built into class sessions for questions and discussion with the NRU Instructor.

Customer will be responsible for New Relic’s travel and expenses if Customer chooses on-premise training.

NRU will work with the customer and their Customer Success Manager (CSM) to select modules from the list below based on the products purchased, preferred scheduling and delivery method.

NRU Private Training Modules (on-premise or virtual sessions)

APM Fundamentals

  • Introduction to New Relic APM
  • Configuration
  • Troubleshooting performance issues
    • Overview dashboard
    • Transactions
    • Error analytics
    • Databases & external services
    • Understanding Apdex
    • Using key transactions
    • Thread profiler and X-ray sessions

APM Power Users

  • Notes and Custom Dashboards
  • Alerts Configuration and Alert Policies
  • Using the REST API
  • Custom instrumentation

Mobile Fundamentals

  • Introduction to New Relic Mobile
  • Troubleshooting mobile application issues
  • Proactively improving mobile application performance issues

Browser Fundamentals

  • Introduction to New Relic Browser
  • Troubleshooting performance issues
    • Browser page load time chart
    • Page views dashboard (including Single Page Applications (SPA))
    • Session traces
  • Troubleshooting JavaScript errors
  • Using the Geo dashboard
  • Configuring Alerts

Synthetics Fundamentals

  • Introduction to New Relic Synthetics
  • Creating Synthetics monitors
  • Viewing monitor results
  • Configuring alerts
  • Writing Synthetics scripts

Insights Fundamentals

  • Introduction to New Relic Insights
  • Using the Data Explorer
  • Using New Relic Query Language (NRQL)
  • Creating Dashboards
  • Using the Insights API
    • Custom attributes
    • PageAction events
    • Using the Data Insert API
    • Using the Query API
  • Creating Data Apps

Infrastructure Fundamentals

  • Introduction to New Relic Infrastructure
  • Installing the Infrastructure Agent
  • Adding AWS integration
  • Using Groups and Filter sets
  • Configuring Infrastructure alerts
  • Using Infrastructure to troubleshoot configuration problems