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Setting SLOs and SLIs in the Real World


Clearly defined and well-measured Service Level Objectives (SLOs) and Service Level Indicators (SLIs) are a key pillar of any reliability program. SLOs allow organizations and teams to make smart, data-driven decisions about risk and the right balance of investment between reliability and product velocity.

Join New Relic’s Elisa Binette, Sr. Manager of Site Reliability Engineering, as she discusses:

  • The common definition of reliability (and what it really means)

  • The importance of boundaries

  • How to define SLOs

  • The importance of measurement and how it changes with different architectures

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