In 2019, New Relic introduced New Relic One, a new way of deploying and managing New Relic solutions. New Relic One supports streamlined rollout and offers a unified platform for teams to visualize and understand everything happening across a software environment, including on-premises infrastructure, multiple clouds, virtualized containers, and third-party services.
“At New Relic, we’re one of the most demanding customers of our own platform,” says Tim Krajcar, Senior Director of Engineering, Full-Stack Observability at New Relic. “Our users push the limits of what can be done. We know that if New Relic One is performing well for us, it will perform well for our customers.”
After spending some time working with New Relic One, teams started to look for ways to make the platform even more intuitive, surface more information for users, and improve the overall New Relic One experience.
“I originally led a team building APM solutions for New Relic One, but we realized that we needed to stop thinking of each New Relic solution as a different experience,” says Krajcar. “We poured so much effort into developing a unified platform in New Relic One that we needed a unified interface to expose all of the available capabilities in one place.”
The reimagined New Relic One experience unites all systems into a single dashboard and alert stream to greatly improve ease of use. Users no longer need to switch between apps to view different systems. Queries, filters, searches, and other operations extend across systems, allowing users to compare performance and draw connections between data across the environment. The new interface also provides several ways to highlight different products, solutions, and features, so people get more from New Relic performance.
“The work we did to reimagine the New Relic One experience was one of the most exciting projects I’ve ever worked on,” says Krajcar. “It was inspiring to see so many people coming together to create a new approach to observability in a modern environment. We had dozens of internal developers focusing on just the interface.”
New Relic wanted feedback from its most involved users, so it rolled out the updated experience to all internal teams early in the development process. Feedback has been overwhelmingly positive, with teams praising it for being extremely intuitive and providing new ways to understand what’s happening in the environment.
New Relic is now bringing this bold new experience to all New Relic customers. While the experience retains familiar views and dashboards, New Relic feels confident that customers will quickly recognize the benefits of the reimagined platform.