Effective as of April 12, 2017.
New Relic has certified certain of our services, for which we act as a data processor, under the Swiss-US and EU-US Privacy Shield framework. More information, including our certification, can be found on: https://www.privacyshield.gov
Application: New Relic, Inc. and our U.S. subsidiaries adhere to the principles of the Swiss-US and EU-US Privacy Shield framework with respect to personal data submitted by New Relic’s customers in reliance on the Privacy Shield to our software analytics platform.
Data processed: New Relic provides software and online tools that our customers use to monitor and analyze how their software is working. These include tools for monitoring server operations, mobile applications, web applications, and back end infrastructure, among others. In providing these tools, New Relic processes the data our customers submit to our services or instruct us to process on their behalf. New Relic customers can configure their software to send New Relic data beyond the default timing and analytics information to include information like IP address or other user information depending on the customer’s goals or objectives.
Purposes of data processing: New Relic processes data submitted by our customers for the purpose of providing New Relic’s online services to our customers. To fulfill these purposes, New Relic may process the data to provide the services, to correct and address technical or service problems, or to follow instructions of the New Relic customer who submitted the data, or in response to contractual requirements.
Inquiries and complaints. If you believe New Relic maintains your personal data within the scope of our Privacy Shield certification, you may direct any inquiries or complaints concerning our Privacy Shield compliance to firstname.lastname@example.org. New Relic will respond within 45 days. If we fail to respond within that time or if our response does not address your concern, you may contact JAMS, which provides an independent third-party dispute resolution body based in the United States by visiting this site: https://www.jamsadr.com/eu-us-privacy-shield JAMS has committed to respond to complaints to provide recourse at no cost to you. If neither New Relic nor JAMS resolves your complaint, you may have the possibility to engage in binding arbitration through the Privacy Shield Panel.
3rd parties who may receive personal data. New Relic uses a limited number of third party service providers to assist us in providing our services to customers. These third party providers help us offer customer support to our customers, perform database monitoring and other technical operations, assist with the transmission of data, and provide data storage services. These third parties may process or store personal data in the course of providing their services. New Relic maintains contracts with these third parties restricting their access, use, and disclosure of personal data in compliance with our Privacy Shield obligations and New Relic may be liable if they fail to meet those obligations and we are responsible for the event giving rise to the damage.
Your right to access, limit use, and limit disclosure. EU and Swiss individuals have rights to access personal data about them and to limit use and disclosure of their personal data. With our Privacy Shield certification, New Relic has committed to respect those rights. Because New Relic personnel has limited ability to access data our customers submit to our services, if you wish to request access, to limit use, or to limit disclosure, please provide the name of the New Relic customer who submitted your data to our services. We will refer your request to that customer, and will support them as needed in responding to your request.
U.S. Federal Trade Commission enforcement. New Relic’s commitments under the Privacy Shield are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.
Compelled disclosure. New Relic may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.