New Relic Delivers Reimagined Observability Platform with Unified User Experience, and Simple, Predictable Pricing to Help Companies Create More Perfect Software 

Finally, Observability Made Simple for all Engineering Teams

SAN FRANCISCO - July 30, 2020 - New Relic, Inc. (NYSE: NEWR), the observability platform company, today delivered strategic updates to New Relic One. In a video to customers, New Relic CEO and Founder Lew Cirne introduced a reimagined New Relic One, including a clear intuitive user experience, powerful new capabilities, and simple, predictable packaging and pricing, including a new perpetual free tier to make it easy for engineers to try, use, and do business with New Relic. 

New Relic One is a powerful offering designed to give every engineer a single platform to easily experience the benefits of full observability, including improved uptime and availability, greater scale and efficiency, and faster time to market. 

“From the beginning, New Relic has been focused on delivering a simple, yet powerful way to help every company and every engineer deliver more perfect software,” said New Relic CEO and Founder Lew Cirne. “Every engineer deserves the benefits of observability. That’s why we’re taking a bold step in dramatically simplifying and reducing the total cost of instrumenting everything across their environment. Welcome to the new New Relic – your single source of truth for the performance of your digital business.”  

New Relic unveiled a reimagined New Relic One, including all of the powerful, innovative product experiences users have come to know and love, now delivered in a fully integrated and dramatically simplified platform. The revamped New Relic One is designed as a single source of truth for all of a customers’ telemetry data, and at a price point that can remove the barriers of adopting observability across a customers’ full environment. As a result, customers no longer have to sample which applications they monitor. In addition, they can reduce the cost and complexity of maintaining disparate monitoring tools, which limit their true understanding of what's happening in their software environment. This eliminates the toil of forcing engineers to scramble and switch between tools to investigate issues.

Updated New Relic One 

New Relic One is the most powerful cloud-based observability platform built to help customers create more perfect software. It includes everything organisations need to achieve observability: 

  • Telemetry Data Platform to collect, visualise, and alert on all types of application and infrastructure data at petabyte scale. It is designed to be the single source of truth for all operational data. 
  • Full-Stack Observability to easily analyse and troubleshoot the entire software stack across APM, infrastructure, logs, and digital customer experience in one connected experience.
  • Applied Intelligence to detect, understand, and resolve incidents faster.  

Introducing a New Perpetual Free Tier

The company introduced a perpetual free offering for New Relic One. Now, every engineer can have instant access to New Relic’s powerful complete observability platform at no cost, forever. The new perpetual free offering includes access to New Relic One with no hidden costs or credit card required, including: 

  • Telemetry Data Platform: 100 GB of data every month free.
  • Full-Stack Observability: one free full access user license.
  • Applied Intelligence’s Proactive Detection: first 100 million app transactions per month free. 
  • Applied Intelligence’s Incident Intelligence: first 1,000 incident events per month free. 

Once an engineer’s usage increases beyond these levels, New Relic One makes it easy for customers to upgrade to meet their growing needs. 

Customers Praise New Relic One 

‘New Relic One has enabled greater efficiency for our Site Reliability Engineering team. It allows us to monitor the size of our application stack more closely, making sure that we are right-sizing and keeping costs down. New Relic has been a core part of our observability strategy for over five years and helps us maintain our high levels of customer service.’

- Andrew Nette, Head of Platform Engineering, Australia Post

“We have a strong DevOps culture at Ansarada, and New Relic One is a big part of it. Our teams are able to keep an eye on how they are tracking against the four devops metrics (Deployment Frequency, Lead time for changes, Time to restore service and change failure rate) and to drill down into the areas that may need attention with ease.

“New Relic One gives us a single pane of glass to view our infrastructure, and its support of open-source tools has been a huge plus for us. The team has also found the new UI to be super clean - it promotes a more seamless developer experience.” - Chad Cook, Chief Technology Officer, Ansarada

"We have a mission to be the most customer-focused online home loan business in the market, and to realise that mission, we need to provide the best digital customer experience that we possibly can. New Relic One gives us a single source of truth for all our platform related metrics, and full end-to-end visibility so we can detect and resolve issues fast.’"- Wilberto Palomar, DevSecOps and Cloud Infrastructure lead, Uno Home Loans

“FINEOS has successfully employed the New Relic One observability platform that has provided our cloud operations teams the necessary insight to do deep dives into customer environments and gain clarity on root causes of performance questions. The ability to quickly triage a situation based on real time data is essential to our focus of providing a positive user experience for our customers. New Relic has also helped us onboard new customers and scale to the growing demands of our business.”  - Keith O’Leary, Head of Cloud Operations, FINEOS 

For additional insights from customers on New Relic One, please visit: Customers  Praise New Relic One.

Industry Analysts Comment on New Relic One 

“New Relic is changing the economics of observability by empowering companies to leverage all available telemetry at dramatically lower cost than before. For companies that leverage modern IT infrastructure, correlating all available performance data with the performance of their business has become mission critical. New Relic is removing the barriers to deploying essential observability across a company’s entire production environment.” - Jason Bloomberg, president of industry analyst firm Intellyx

"Every IT organisation is going through an analytics transformation to drive faster decision making, increase business influence, and contain costs," said "Development, DevOps, SRE, and I&O teams are making notable investments in telemetry; increasing their ability to provide more business value and directly attach their value to business KPIs. In addition, the dynamic business environment and rising complexity due to multi-cloud adoption almost necessitates the use of telemetry and analytics to scale development and operational capabilities." - Stephen Elliot, Program VP Cloud Operations, IDC 

Pricing and Availability

The New Relic One platform, composed of the Telemetry Data Platform, Full-Stack Observability and Applied Intelligence, is available today. Once customers move beyond the free tier, the new platform pricing includes: 

  • The Telemetry Data Platform priced at $0.25 per GB of ingest. 
  • Full-Stack Observability priced per seat license.
  • Applied Intelligence priced per transaction or event. 

Learn more about pricing

Additional Information

Forward-Looking Statements

This press release contains “forward-looking” statements, as that term is defined under the federal securities laws, including but not limited to statements regarding the value proposition of new strategic updates to New Relic One, including any anticipated benefits from the new unified user experience and simplified packaging and pricing, potential value provided by the availability of a perpetual free tier, and any expected increase in customer usage or adoption as a result of these changes. The achievement or success of the matters covered by such forward-looking statements are based on New Relic’s current assumptions, expectations, and beliefs and are subject to substantial risks, uncertainties, assumptions, and changes in circumstances that may cause New Relic’s actual results, performance, or achievements to differ materially from those expressed or implied in any forward-looking statement. Further information on factors that could affect New Relic’s financial and other results and the forward-looking statements in this press release is included in the filings New Relic makes with the SEC from time to time, including in New Relic’s most recent Form 10-K, particularly under the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations.” Copies of these documents may be obtained by visiting New Relic’s Investor Relations website at or the SEC's website at New Relic assumes no obligation and does not intend to update these forward-looking statements, except as required by law.

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About New Relic

The world’s best engineering teams rely on New Relic to visualize, analyze and troubleshoot their software. New Relic One is the most powerful cloud-based observability platform built to help companies create more perfect software. Learn why customers trust New Relic for improved uptime and performance, greater scale and efficiency, and accelerated time to market at

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Andrew Schmitt
New Relic, Inc.
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New Relic, Inc.
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