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Desk Agent

Published and supported by Iron.io


Delight your customers with awesome Customer Support. The Desk.com plugin tracks:

  • Open cases
  • Unresolved cases
  • Case timelines
  • Unresolved cases by groups

How to Use

  1. Click "Continue" below
  2. Enter New Relic license key
  3. Enter Desk.com tokens
  4. Click "Start Agent".

That's it!

Desk metrics will be uploaded into the New Relic Platform on a continual basis.

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Powered by Iron.io

Iron.io is used to power the Desk plugin. New Relic plugins that pull data from API services require scheduling and processing to extract data from the service API, transform it, and place it into New Relic. Iron.io's IronWorker service can be used via a free plan to power this plugin, providing a seamless and virtually serverless way to pull data from Desk and upload to New Relic.

Plugin Support

Plugin operation, support, and troubleshooting provided by Iron.io. Contact Iron.io for information on this plugin or on powering other plugins. (Note, please verify your account to gain additional free compute hours per month.)

About Iron.io

Iron.io is the maker of IronMQ, a scalable cloud-based message queue, and IronWorker, an elastic task queue/worker service. Iron.io's services are designed for building distributed cloud applications quickly and operating at scale. The services are easy to use, highly available, and require no setup and no ops. Reduce complexity, build to scale, get Iron.

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New Relic Credentials

The Desk Agent plugin extends the power of New Relic's monitoring capabilities.


Get This Plugin

Already have a New Relic account? Log in and begin using this plugin.

If you don't have a New Relic account, follow these three simple steps:

How To Install A Plugin

Installing a plugin is simple and fast.

Installing
a Plugin
  1. Step One

    Sign in to your New Relic account

  2. Step Two

    Select and install plugin

  3. Step Three

    Start seeing data

That’s it. You’re done. Simple.

Sign Up for New Relic

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