image

Deeper Than Digital

More Perfect Software: Why and how it drives business success

01


The Five Pillars

02


Three Key Takeaways

image

Deeper Than Digital

More Perfect Software: Why and how it drives business success

01


The Five Pillars

02


Three Key Takeaways

image

Deeper Than Digital

More Perfect Software: Why and how it drives business success

01


The Five Pillars

02


Three Key Takeaways

No longer just the preserve of technology organizations, software development is central to survival for companies in highly competitive markets. As today’s leaders look to adapt their organizations to meet evolving customer expectations, good software means good business.

So how can firms make sure their software life cycle management is up to the task? How can business executives who care about the customer experience be confident that backend applications and systems will deliver the speed and always-on experience customers crave? And for software developers, systems reliability engineers, and infrastructure teams, what practices and standards must they adopt to ensure that such an experience is a reality?

Because in today’s environment, developing just “good” software isn’t really good enough. Businesses must prioritize more perfect software to deliver outstanding customer experiences and leapfrog their competitors.

New Relic’s latest research reveals five imperatives for developing, monitoring, and managing “More Perfect Software,” and it uncovers a group of organizations—the More Perfect Software Leaders—that are demonstrating excellence across each of them.

The More Perfect Software Leaders are not only outperforming other firms when it comes to software, they are also reporting better performance across a range of metrics, including financial.

Who are the More Perfect Software Leaders?

The leaders are a group of firms—about 25% of the survey sample—that report excellent progress across all five pillars of software development and life cycle management. Those firms that have made the least progress are that 25% of the sample we call the “laggards.”

Leaders believe that software development and life cycle management is critical to success

Nine in 10 say that developing and deploying more perfect software, which is dynamic and resilient to deliver outstanding customer experiences, is a strategic priority for their organization.

They are achieving success

The leaders report higher revenue growth over the past three years than the rest of the sample and are more likely to say that their firm is ahead of the competition in the following areas: brand perception, employee engagement, financial performance, and pace of innovation.

Average revenue growth over the past three years

Q5: How has your organization’s annual revenue changed over the past three years? Base: Total=400; Leaders=99, Laggards=94

Leaders are more likely to think they are ahead of their peers on brand perception, employee engagement and market leadership

The below chart shows the percentage of each group—the leaders, the laggards, and the overall sample—that report being ahead or far ahead of their competitors in each area.

Q6: How does your organization compare with its competitors in the following areas? Base: total=400; leaders=99, laggards=94

They are spread across six countries, but one stands out

Japan has a significantly higher proportion of firms in the leader group (24%) than the other countries: Germany (19%), France (17%), the UK (15%), the US (14%), and Australia (10%).

Q1: Which country is your main place of work? Base: total=400; leaders=99, laggards=94

Are you a More Perfect Software Leader?

To measure the extent to which firms have achieved mastery across the five pillars of more perfect software, we scored organizations out of 10 based on their performance in each category (using the data from 12 survey questions). The scores across all five pillars were then aggregated and averaged to give an overall score. This score acts as a proxy for software management excellence.

The scores

The research finds that firms are only about halfway on their journey to developing outstanding software:

infographic illustrating the average score of a software leader versus a software laggard
example spider graph
sample illustration from infographic
ebook cover illustration

Benchmark Yourself

To find out your organization’s score, and learn whether it is a leader or a follower, use the More Perfect Software Benchmarking Tool.

Learn From the Leaders

See how the leaders outperform the laggards across the five pillars of more perfect software.

Dive Into the Data

Explore the research findings in more detail and find out how to accelerate your organization’s software development.

example spider graph

Benchmark Yourself

To find out your organization’s score, and learn whether it is a leader or a follower, use the More Perfect Software Benchmarking Tool.

sample illustration from infographic

Learn From the Leaders

See how the leaders outperform the laggards across the five pillars of more perfect software.

ebook cover illustration

Dive Into the Data

Explore the research findings in more detail and find out how to accelerate your organization’s software development.