Reducing MTTR the Right Way

9 best practices for effective incident resolution


MTTR—or mean time to resolution—is one of the most widely used metrics in the systems reliability toolbox. But it’s also one of the most misunderstood.

As modern organizations increasingly rely on software to run their businesses, this misunderstanding isn’t just inconvenient; it can threaten your bottom line by potentially disrupting your digital customer experience.

This guide breaks down the many meanings of MTTR, and offers strategies for creating a robust incident-management action plan. Specifically, you’ll learn:

  • What the three most common incident management strategies are
  • Which tools can help elevate your incident response game
  • How New Relic manages incident resolution
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