IT Operations Management 2020: Shift to Succeed

Analyst(s): Colin Fletcher


The practice of ITOM has seen exponential change over the last three years. This research distills the direction of this transformation, its value and the new definitions of ITOM that result. I&O leaders must ensure their organization's ITOM strategy meets customers' current and future requirements.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

Gartner IT Operations Management 2020: Shift to Succeed, Colin Fletcher, April 29, 2017

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