Incidents are Made of Things, Not Metrics

We are wired to see and reason about objects, not numbers. Yet many observability tools focus on MELT data, leaving it to you to figure out what is impacted, who can fix it, and whether it even matters when something goes wrong. This talk draws insights from cognitive, organizational, and DevOps research to show the power of an entity-first approach to observability, and humbly suggests that we can learn a thing or two from Enterprise ITOps and CMDB practice along the way.

(Join this session for live chat OR watch on-demand immediately after)

Snackable
New Relic One
Jonathan Karon
New Relic

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