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Measuring DevOps

While DevOps may seem a simple integration of two teams, implementing and getting results from newly established DevOps roles and responsibilities is not an easy task. Combine an increase in the rate of change with a decrease in the magnitude of changes and you have a need to understand subtle changes.

Many organizations struggle to define the business goals, process, and organizational constructs to motivate and power team collaboration effectively—often due to a multitude of siloed data sources and tools used by development, operations, and other stakeholders in a digital business.

This is why it’s vital that you have end-to-end visibility for your applications, infrastructure, and digital business as a whole. With performance metrics that can be reviewed and shared universally, you can monitor your DevOps efforts and prove success at every stage. Leaders benefit from knowing that everyone is aligned and moving forward towards the same goals. And teammates can collaborate easier and quicker, with shared insights.

DevOps without measurement is a fail

What are the 5 most important drivers of DevOps success? Find out what they are and how to measure them.

Read "Measure Your DevOps"

What you should measure

For your DevOps efforts to be a true success, you have to link and balance the goals of faster (speed of delivery), better software (high performing, quality software that delivers a good customer experience) to goals for innovation and business success. By accessing real-time and historical data across the entire stack—from infrastructure and application performance to customer experience and business metrics—you can help ensure you are meeting all of these objectives.

Here are just a few examples of what you should measure within your DevOps environment.


Business Success

Depending on your industry, company maturity, market share, and other variables, key performance indicators that your software could potentially influence include:

  • Conversion rates
  • Average revenue per user
  • Customer acquisition costs
  • Rate of customer churn
  • Recurring or incremental revenue
  • Renewals and or subscriptions

Customer Experience

It all comes back to the experience of your users. You need to link your business to key areas of the customer experience in order to measure how well you’re doing. These KPIs could include:

  • Perceived response times of key transactions
  • Frequency of key transactions
  • Number of visits per user/per week
  • User growth rates
  • Funnel/conversion rates
  • Amount of time spent in app
  • A/B test results
  • Customer satisfaction

Application Performance

Catching performance problems before they manifest (and only at scale) requires tracking and monitoring a number of database and application performance KPIs. Hopefully, your team is already focused on some or all of these KPIs:

  • Uptime (availability)
  • App response time
  • Database response time
  • Percentage of transaction time spent in database
  • Resource utilization
  • Database query times

Speed

DevOps teams need to focus on the speed of development, delivery, and response to issues that occur in production. Metrics to consider for helping you track progress and success in this area include:

  • Lead time for changes
  • Frequency of code releases
  • Mean time to resolution

Software Quality

Here are metrics that you can track to help quantify the quality of your software’s overall continuous improvement efforts:

  • Deployment success rate
  • App error rates
  • Incident severity
  • Outstanding bugs

For more detail on these metrics and how to measure them, check out our ebook “DevOps without measurement is a fail.”

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