New Relic has nearly 17,000 customers worldwide that benefit daily from the company’s observability platform. Yet to view the success and impact of the New Relic platform, it’s possible to look much closer to home, with the company’s own distributed IT team using the platform to keep the company up and running without a hitch.
Like many of its customers, New Relic has been expanding its IT environment in recent years to tap into the flexibility and power of the cloud. The distributed system supports multiple products with numerous users at any point in time. The hybrid environment now includes hundreds of machines across multiple cloud providers. New Relic combines its own products with niche products and services from multiple third-party providers, each of which typically has its own system for management and visibility. Everything needs to be monitored closely to help ensure high performance for customers.
“We don’t have the resources to watch ten production environments at once,” says Tony Mancill, Lead Software Engineer, Telemetry Data Platform for New Relic. “We need a way to look at data across our environment, slice it up, and see how things are working. That all helped lay the foundation for New Relic One.”